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Olivela (olivela.com) has 241 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
olivela.com
Website
olivela.com
Category
Clothing & Underwear
Location
Nantucket, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Never received item which was purchased early November! Tried cancelling but can’t cancel either…crazy!
Response from OlivelaJan 22, 2026
We’re very sorry that this experience felt upsetting and confusing. We understand how disappointing it can be when a delivery doesn’t go as smoothly as expected.
Our team did reach out along the way to share updates regarding a delay and to offer support as the order progressed, including confirming when the item had shipped and discussing available options. When a cancellation was requested after shipment, we explained that we were unable to cancel at that point but remained happy to assist with a return once the item was received.
We sincerely apologize that this process did not feel seamless. Providing thoughtful communication and care is important to us, and we appreciate this feedback as we continue to improve the experience for our customers.
MI
Millennium
I WAS SCAM
Title: Extremely concerning experience – months holding my money, order canceled only after legal pressure
I am sharing my experience so other consumers can make an informed decision.
I placed an order with Olivela for a luxury jewelry item (order #550638) totaling nearly $1,700. My card was charged, but after the initial order confirmation, I received no meaningful updates for months despite multiple follow-ups.
During this time, I noticed that the manufacturer’s official website continued to sell the exact same ring, which raised concerns. I contacted Olivela requesting clarification, fulfillment, or specific production updates. I was repeatedly told they were “waiting,” without concrete details or timelines.
After months of holding my money, Olivela ultimately canceled the order and issued a refund only after I explicitly stated I was considering legal action. Notably, the item is still being sold by the manufacturer, though now at a higher price.
From a consumer standpoint, this experience felt misleading and highly inappropriate. Holding a large sum of money for months without transparency, progress, or delivery — and canceling only under pressure — is unacceptable.
While I did eventually receive a refund, I would urge others to be extremely cautious. My experience raises serious concerns about order fulfillment practices, transparency, and consumer protection.
Response from OlivelaJan 22, 2026
We’re truly sorry that this experience caused frustration and concern. We understand how upsetting a delay can be, especially for a meaningful and high value purchase, and we regret that this situation did not meet expectations.
Our team did make several attempts to reach out using the contact information provided at checkout to share updates regarding a manufacturer related delay and to offer available options, including cancellation. When the request was made to cancel, the order was promptly refunded in full. At no point was there any intent to mislead or withhold funds, and we sincerely regret that this process felt distressing.
We value transparency and customer trust, and we appreciate this feedback as we continue working to improve communication and the overall experience.
RB
Robert B.
Ordered a week before Christmas
Ordered a week before Christmas, not processed to ship until afternoon of the 23rd. When ordered said by Christmas…
Response from OlivelaJan 13, 2026
We’re truly sorry this order didn’t arrive as expected, especially during the holidays. At Olivela, delivering a thoughtful, seamless experience is always our priority, and we regret that we missed the mark here. Your feedback is sincerely appreciated as we continue to elevate our service, particularly during peak moments. Thank you for taking the time to share your experience.
CC
Cathy C.
I ordered something on Sunday late…
I ordered something on Sunday late morning realized it was not the right item have been trying since then to cancel the order to no avail and I have been trying to contact you guys via email and even phone number and I cannot get a hold of anyone please have someone call me 630-777-4190 ASAP. My name is Cathy Cunningham.
Response from OlivelaJan 13, 2026
Thank you for reaching out. We understand how time-sensitive this request felt and appreciate you bringing it to our attention. Our customer care team did follow up shortly after your message to assist, and we hope everything was resolved smoothly. Providing attentive, thoughtful support is very important to us at Olivela, and we’re grateful for the opportunity to help.
CU
customer
Excellent curation of catalogue
Excellent curation of catalogue. We are always pleased with the designers and items we find on Olivela, and the logistics are well timed and predictable. Great e-commerce service.
Response from OlivelaJan 13, 2026
Thank you for this thoughtful note. We’re so pleased to hear you’re enjoying Olivela’s curated selection and seamless experience. Supporting exceptional designers while giving back through every purchase is at the heart of what we do, and it means so much to know that resonates with you. We truly appreciate your continued support.
XV
Xonaar V.
Good one!!im happy to reach here in…
Good one!!im happy to reach here in this website
KD
K D.
Received a tariff bill in the mail
Received a tariff bill in the mail. This was not mentioned in product description
Response from OlivelaDec 19, 2025
Thank you for sharing your experience, and we’re truly sorry for the unexpected tariff bill. We understand how frustrating that can be and appreciate you bringing this to our attention. Please reach out to our Customer Experience team so we can look into this for you and help make it right.
