oakstreethealth.comReviews of oakstreethealth.com

Just got a phone call from them, saying they were responding to my request for information about them about getting a Primary Care Provider. I stated that I had not made any such request since I had never heard of them. She repeatedly said I had requested that they contact me. She stated she would put me on their "do not call" list. I then did a computer search about them and learned they are a scam organization which preys on Medicare patients.

They failed to provide information up front on their fees, and are fees are not available online. Before you are seen by the NP, you MUST sign an authorization that states you're responsible for any unpaid balance after (in my case) Medicare and Tricare for Life pay the claims. That can add up to a hefty sum. I was never told if they accepted Tricare for Life or not. (I checked after my visit and it is not listed online as an accepted supplemental coverage.) They refer you to an insurance agent that provides information about supplemental plans if you drop your original Medicare, but they very well know changes can only be made during open season (Mid-October). Meanwhile, knowing this they make lab & visit appointments for you with no regard to the balances you will be responsible for. They make decisions for you instead of giving you information and then asking for your preferences. This review is regarding the Oracle clinic in Tucson.

I have never experienced a clinic like this. I am so impressed with my interactions with them. From the doctors and the rest of the staff, they make my visits actually enjoyable.. And, the social activities are so much fun to join. I'd give them a AAA+

This place is a total joke. I would have to travel 40 minutes one way. WHY THE HELL WOULD I LEAVE MY LONG TIME DOCTORS FOR THIS PIECE OF CRAP

I get a letter to my home saying congratulations on turning 65. Well I'm not turning 65. Anyway on the outside of the envelope it said there is a gift inside. There was no gift inside. These people are all about money as far as I understand as far as I can see. I would never do business with any of them. Have a nice day.

I wish I had read reviews and didn’t just listen to the commercials! They told me the first visit was an interview and was free- they tried to charge my insurance. I almost felt like it was a cult. The insurance lady wanted my Medicare sign in info-NO! I saw a nurse practitioner. Told her I’d had a little swelling in one leg- she prescribed a diuretic and told me to drink more water…. Then they had me come in for blood work- but not fasting. They then told me I wasn’t really a customer yet so I couldn’t get a referral for pain in my hip. And she didn’t feel comfortable prescribing me anything for pain since she hadn’t gotten blood work back. Worried about my kidneys- yet she prescribed a diuretic previously. Never again On El Mirage in Surprise

Refused to accept my husband as a patient. He has standard Medicare Part A & B. Refused stating that he couldn't be seen because his Medicare claim would be processed by an Arizona insurance company & he had a NM address. We go to AZ in the winter. Have traveled all over the US & NEVER Refused care using Medicare

I arrived prepared at 3:00 PM for 3:20PM new patient appointment that I had for weeks. In the prior 14 days I had received no less than 8 text message reminders and 4 telephone calls reminding me of this appointment. At check in, I signed necessary documents. They asked that I place all medications I brought with me (only 1) in a basket for their review. I declined. I sat down in the waiting room. By 3:30 PM I had not yet been called in. I inquired as to how far behind the doctor was. At that point, the receptionist went into a closed door meeting with someone. At 3:45 PM Vivienne (her card states she is an Outreach Executive) pulled me into a closed door meeting to advise that I was supposed to meet with a new patient Admin prior to meeting with the doctor*. That the Admin left early. That the doctor is running 40-45 minutes late and that they close at 5:00 PM. I stated that the expectation is I would be out by 5:00 PMwith a 3:20 PM appointment for which I arrived early. I feel like she quickly realized the gravity of my statement, i.e., 1 hour and 40 minutes is plenty of time for a new patient appointment and shifted tactics. She then stated my appointment was at 3:40 PM. I corrected her and advised it was at 3:20 PM. She again attempted to convince me my appointment was at 3:40 PM. I then offered to show her the myriad (no less than 8) of text messages or phone call messages (no less than 4) confirming my appointment as 3:20 PM. She then quickly backtracked. All the while - more time is being wasted. I asked Vivienne if i was going to be seen today because if I wasn’t . . . I was going to leave. Why would I just sit around for more than an hour if my appointment wasn’t going to be honored? She advised I was not, but got up and offered to give me a tour of their clinic. I politely declined and left. I had looked forward to this appointment for weeks. PCP of 30 years just retired and I was hopeful I would find one at Oak Street. After this experience - for which I drove an hour each way - I doubt I will return. Although, I was fully on board with doing so until Vivienne attempted to convince me my appointment was at 3:40 PM. Not certain why she did that, but her trustworthiness immediately evaporated by her doing so. Why would I frequent an establishment that isn’t trustworthy. More than 3 hours of my busy day - wasted. *As I write this - I thought of something else. I reviewed my recording of the interaction with Vivienne (one party recording legal in my state). During the entire conversation, I referred to the individual with whom I had an 3:20 PM appointment as a “doctor” several times. And Vivienne never corrected me. Not once. As it turns out, the “doctor” with whom I had a new patient appointment was in fact NOT a doctor. But a nurse practitioner “NP”. I am flabbergasted by this. BEWARE!