oakstreethealth.comReviews of oakstreethealth.com

The prescriber turnover is unbelievable. I am on my third Doc in a year. Everyone quits. Hmmm.

I like working on my health issues with Stephanie Moore. The problem is getting in to see her when I have a health issue. You call the administrative appointment scheduler and you rarely can get in for two or three weeks. Last time that person said if I needed care sooner I should go to an urgent care facility. Which under my insurance the copay is $130. Not sure of the exact date

I dislike that that u call with a problem an don't get help, poor service with helping the elder, l love my Dr. Donna Avery she's the best, but if u get ill l advise u go to emergency cause they are slow to help,waited on thier nursing team more than 2hrs to contact, so called bk still no nurse , need to find a better Dr. Service

Provider was thorough and asked great questions. My longtime PCP left his practice and joined a new one that specializes in cancer patients. I had to find a new PCP and chose Oak Street Health. I was very impressed in the thoroughness of the provider I was assigned to, she asked a lot of questions and they took several blood samples. A few days later I received a call from a gentleman at Oak Street telling me they had received the results of the blood tests and one of them showed I had a hyperactive thyroid and they had an Endocrinologist they would recommend. I asked the guy if he could mail the info to me and he agreed. A couple of days later I could see that the info hadn’t been mailed in my USPS app and called Oak Street and told them I would come in and get the info. This is where the “fun” starts. I went to the front desk and told the receptionist why I was there. She pulled up my records and told me the name of the person I had spoken with and then told me she couldn’t release the info as they were waiting for approval. I asked her “approval from whom” as my insurance doesn’t require a referral, she became evasive and told me a third-party service they work with. Long story short I walked away without the info and test results I needed. Now I am forced to find an Endocrinologist on my own and most likely will have to have the same blood tests done all over again, which adds unnecessary costs and time to the equation

Well, their stock is rising a little bit the local office that I went to had their hands full with me I was there four hours was supposed to be 30 minute Got a lot of stuff done labs neuropathy, test the usual blood pressure height, and weight got a couple vaccines Covid pneumococcal lots of consultation got some referrals that didn’t work out well but it wouldn’t be for a lack of trying