oakstreethealth.comReviews of oakstreethealth.com

This is not a jab at the company, but a jab at their marketing partner. Their partner started calling at 5am and would not stop calling until I finanly was able to obtain a local address. I will say that once I was able to talk to a person in your office that spoke english I was able to request that my name and number be removed from your call list. Your partner company will not remove me from your list when I ask they hang the phone up on me.

They really don't care about patients cuz they have big pockets to blast false TV advertisements. My sister has numerous health issues and she's been on the same medications for over 20 years and although her health isn't very good she was at the point where she could actually go out and socialize rather than bed ridden and depressed but after only a month using these jerks she's completely bed ridden and looking worse than I've seen her in years and calls and pleas to take her off their drugs and put her back on regime that was working she's been completely ignored and is just a shell waiting for death 😔

I'll make this brief. I'm a new patient at Oak Street Health. Here are four things I learned I think you should know. Don't believe the TV commercials. They fear their patients. Office staff is lazy and dishonest. Medical staff is incompetent. They have two buzz in doors with a security guard patrolling the lobby. I didn't see security guards in their commercials, did you? They fear the patients they are set up to serve. The Patient Relations Manager (PRM) informed me she doesn't answer insurance plan or billing questions; she referred me to an outside source. In the booklet she hands out, it reads the exact opposite, plan and billing questions are her major responsibility. She was do nothing lazy. The medial assistant didn't know how to take a blood pressure reading. She fit the cuff on my arm, then walked away, leaving my arm hanging. The arm should be elevated. That mistake can change the reading by 5 to 10 points. It was easy to see she didn't care at all. I didn't get to see a doctor as advertised on TV. Instead, I got Nurse Practitioner Alesha Kingsby (Alesha Simmons on billing statement). She didn't ask any medical questions. All she wanted to know was if I smoke weed and if I graduated from high school. When I explained by medical conditions, as a nurse she didn't understand them, so she couldn't develop a medical plan to help me. Kingsby/Simmons was rude and incompetent. The oath of all in the medical profession is "do no harm." Everyone I worked with at Oak Street Health failed their oath. Fortunately, the Annual Enrollment Period is now. I plan on getting rid of the Oak Street Bums and switch to a provider with professional caring doctors that do no harm.

I needed a prescription for oxygen because my health care plan changed when I turned 65 in July, and the oxygen machine company I was using didn't accept Cigna. I changed to Humana and scheduled an appointment explaining my desperate need for a new oxygen prescription; I had to wait almost 4 weeks for my first appointment. It has been difficult without oxygen, especially at night, so I was looking forward to my appointment. The nurse's aide told me that I would get the prescription on my third visit. According to their protocol, my next appointment would be for lab work, and the third visit would be to review the results of the lab work. I couldn't understand why I had to wait for my third visit. Without oxygen I could have a stroke! It's not about our health, it's about what they can bill. I am in the process of finding another healthcare provider in my area. I would not recommend Oak Street Health to anyone for any reason whatsoever.

If you want to be insulted and disrespected oak Street is for you. I'm 66 years old and have never been treated like this by any doctor or supposed to be a health provider. Don't let the ads fool you. They don't care if you live or die. It's all about the money. I will never set foot in oak Street Health again.

I made an appoint for new patient 1.5 weeks ago. Then I received calls (one at 5am in morning), numerous emails, numerous texts REMINDING ME OF THIS FIRST APPT. Then today, on day of appt, I get a call at 7:30am TO CANCEL THE APPT BECAUSE THE PERSON WHO LEADS 90 MIN introduction appt...CALLED IN SICK. So I was bothered probably 7+ times to remind me...THEN THEY CANCEL AN INTRO APPT!! NEEDLESS TO SAY, this kind of bad HEALTHCARE I WILL NOT TOLERATE...& CANCELLED any further business. I read other review that said someone cancelled at last minute as well. THIS IS TERRIBLE MANAGEMENT OF HEALTHCARE. RUN.

Please change your commercial which is more like circus commercial then healthcare. Quality commercials are the main source for viewers to choose the product or company. Thank you.

Appointment schedulers lack training and understanding of available services as well as poor english communication skills. I tried three times to make an appointment and was never able to accomplish that simple task. This left me with a very poor impression of Oak Stree Health.