Nuvio RecoveryReviews of nuviorecovery.com

I ordered a cold plunge 17 days ago and it still has not shipped. Is this company a scam that needs to be reported to BBB?

I had a controller start making a fan noise. I contacted Nuvio and they asked for a video explaining the situation which I did. They responded quickly and informed me they would send out a replacement right away. It took about 2 weeks to receive it. They informed me there was an issue with shipping. It works perfect. I big thank you to A.R. from customer service.

I normally do NOT write reviews. But WOW- the products (cap,eye mask and bag) are more than amazing. 10 out of 10. Very easy to use and great quality. Ordering was easy and shipping was fast . I did have an issue with one controller- and if your like me your first thought is ohhh boy I am going to get the run around here. But to my surprise my first email was answered the same day -I replied back with a photo and description- the next day I have a Tracker number with the replacement part along with a very nice letter apologizing for the defective part. Honestly I have never had such a great experience with a company before. You will not be disappointed in the product or customer service! Well done Nuvio!!! And shout out to A.R. For exceptional response time and customer service!

5/5 Stars - Great product, even better service!I love my red light therapy bag! I use it almost every night. When I had a minor issue and reached out to customer service. My customer service agent was A.R. and they were incredibly helpful. I explained what was happening and sent a photo and the next day sent me a replacement. Exceptional customer support and a great product—I highly recommend buying from them! And A.R. was outstanding to work with!

Love the bed, very effective! I’ve also had a few issues with bed & parts and customer service has been great getting me new parts! Thank you, Rehman in particular who has helped navigate these issues quickly.

I decided to upgrade from the nuvio mat to the bag and it’s been good, especially when you can unzip the bag and use it as a double mat, either for easier use or even 2 person use

First my agent/support help (Ossy is 5 stars). However, the lack of communication from the company was very disappointing. Being told I would have my order shipped in 2-5 days. So after 9 days I inquired I was told it would not be shipped for an additional week plus. I opted to get a refund and sadly, after already being a nuvio customer... will not buy again. Thank you Ossy for the care and help, I know you did all you could. Thank you!

I purchased from this company because it claims that their face mask offers a near infrared setting. It does not. I have been trying to get a clear answer on how to rectify this for the last 3 weeks. I still do not have an answer.