Nuvio RecoveryReviews of nuviorecovery.com

I purchased the red light mats/bag…here are my con’s -the biggest concern is the port where the mat and power supply connects get HOT (I expected some warmth) when it is laid flat. I can’t imagine how people can use it in bed or on a couch like they advertise. So I have to prop up that area so it can get air flow to keep it from overheating and damaging the mat or the surface it is on. -the fabric material had the chemical off-gassing smell strongly for 3 weeks. So much I had to lay it out in a separate room and kept the door shut. It has reduced, but you can still smell it. -Beware of their return policy…basically if you take it out of the package you can’t return it. -customer service…responds like every 3 days, pretty sure it may be AI. Their suggestion was I get a thermometer (wasn’t going to buy a special one just for that) to check and make sure it is not heating up past the 138deg F (their safe level) at the port. So they could “escalate it to engineering” The mats/bag seems to work fine…but this would be the type of quality for something half the price. Could it just be a one off with my mat…sure, but I doubt it. Overall, very underwhelmed with the product and customer service…especially for the price!

The process of getting customer support is (at best) challenging and slow. Weeks elapsed between follow-up communication about an issue (chiller runs continuously and doesn't chill effectively) with unhelpful suggestions or repeats of suggestions that were already tried. Final answer (which the support line finally provided after many months) is that the base model chiller unit isn't sufficient to cool anything other than the mini plunge. Even if you clean the (ineffective) filter religiously (which was suggested as the problem multiple times). I have abandoned the Nuvio chiller for a much better unit (with an external filter). The plunge pod is still great - but I cannot recommend their chillers or their customer service.

The item received (Red Light Cup) was not the same as the product that was demonstrated in the advertisement or website. I was shipped an inferior product or substitute. All photos online show a device with a digital display, which is used to show level of suction and heat, as well as time in use. The device that I received does not have this function. I have reached out to the customer support team, in this regard, but have not been contacted in return.

Too early to say.

I had an extremely disappointing experience with Nuvio. Their products were defective, and the customer service was unresponsive and unhelpful. Despite repeated attempts to get support, there was no resolution offered. Based on this experience, I would never purchase another product from Nuvo and cannot recommend them to anyone. 

the chiller definitely could not be used outside. no way it can keep up. brought it inside a and it just runs for hours and hours. never got below 45 degrees. this is barely an entry level chiller. disappointed. would not buy ever again.

I purchased a Nuvio cold plunge chiller because I liked the company’s mission of making recovery easy, affordable, and accessible. Unfortunately, my experience has created significantly more frustration than convenience. The original circulation pump failed and was replaced under warranty. Less than six months later, the replacement pump failed as well. Having two pumps fail within such a short period raises serious concerns about the quality, durability, and expected lifespan of a component that is necessary for the system to function. I first contacted Nuvio regarding the latest failure on July 24. Their website says they quickly provide replacements when customers experience issues and that their 24/7 customer support team will work closely with customers to resolve problems as quickly as possible. That has not been my experience. It took nearly 49 hours to receive the first meaningful response. I replied within four minutes and agreed to purchase another pump for $9.99. It then took more than another 51 hours to receive the next response. Instead of attaching the invoice so I could pay and get the pump shipped, I was told that someone had requested for the invoice to be sent. I then had to follow up again asking for the invoice. As of July 28, this has been an unresolved process lasting more than four days just to purchase a $9.99 replacement pump. The replacement has not shipped, and I have not even been able to pay for it yet. To be clear, the $9.99 price is not the issue. My concern is that a warranty replacement failed after only a few months, and Nuvio has not answered whether that is considered the normal service life of its pumps. I was provided with technical specifications, but no meaningful explanation of why the pumps repeatedly fail or whether the current replacement has been improved. Nuvio says its number one priority is the customer and that it wants to remove the friction that prevents people from staying consistent with recovery. In my experience, repeated equipment failures, manually draining the plunge, troubleshooting the system, waiting days between support responses, and repeatedly following up to obtain a basic invoice have created exactly the type of friction the company claims to eliminate. I am sharing this so prospective customers understand that pump reliability and the replacement process may become ongoing concerns. This review reflects my experience as of July 28. I will gladly update it if Nuvio provides a dependable solution, follows through promptly, and handles the situation in a way that reflects the promises made on its website.

I ordered the cleaner and the bottle leaked out and the entire box was saturated. Lost 1/2 of the cleaner. Contacted customer service and reached a chatbot and it said they would notify someone. To date I have received a word back