Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
nuviorecovery.com
Website
nuviorecovery.com
Category
Equipment & Associations
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 35% of reviews.
Latest
Most recent review: October 2026.
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Ossy was very helpful with a needed part for one of my customers
SU
Susan
I never rec'd and have emailed several…
I never rec'd and have emailed several times. Please issue credit immediately!
Response from Nuvio RecoveryOct 20, 2026
Hi Susan,
Thank you for sharing your experience. We're very sorry to hear that you haven't received your order and that your previous emails haven't resulted in a satisfactory resolution.
We completely understand your frustration, particularly when you've already reached out several times for assistance. You should be able to receive clear information about your order and have any delivery or refund concerns addressed promptly.
We'd like to investigate what has happened with your shipment and review any correspondence - If you're open to it, please do share your order details here, and we will personally look into this and confirm the appropriate next steps.
We sincerely apologize for the inconvenience and frustration this has caused, and appreciate the opportunity to resolve this for you.
Best,
Nuvio
CM
Chase M.
⭐ 1-Star Review
⭐ 1-Star Review — Nuvio Recovery
Title: Terrible Customer Service — Do Not Purchase From Nuvio!
I purchased the Nuvio Chiller Pro and Long Pod Pro, and this has been one of the most frustrating purchasing experiences I have ever had.
After approximately ONE WEEK of use, the chiller stopped functioning properly and began displaying an E6 error. I have spent countless hours troubleshooting the system, checking hoses, cleaning filters, attempting to remove air from the system, and trying to get the circulation pump working again. Nothing has resolved the problem.
However, the equipment failure isn’t even the worst part. Nuvio’s customer service is absolutely terrible!
You cannot speak to an actual customer service representative. Everything appears to be handled through AI, making it nearly impossible to get meaningful assistance when you have a problem with their product. When you spend this kind of money on a cold plunge system, you should expect a company to stand behind its equipment and provide real customer support.
Instead, I am left with an expensive cold plunge system that doesn’t work and no satisfactory way to speak directly with someone who can help resolve the issue.
My advice: NEVER PURCHASE FROM NUVIO!
There are plenty of other cold plunge companies to choose from. I would strongly encourage anyone considering Nuvio to research their customer service and warranty support before spending their hard-earned money.
A company selling expensive equipment should be available to support its customers when that equipment fails. My experience with Nuvio has been extremely disappointing, and I would not recommend this company to anyone.
Response from Nuvio RecoveryOct 20, 2026
Hi Chase,
Thank you for taking the time to share your experience. We're very sorry to hear that your Chiller Pro developed an issue after just one week of use, and we completely understand your frustration, particularly given the investment you've made in your cold plunge setup.
The E6 error you've described, alongside the circulation issues, is something our technical team should investigate further. We appreciate that you've already spent considerable time troubleshooting the system yourself, and we're sorry that these efforts haven't resolved the problem. While some troubleshooting may be necessary to identify the cause of a fault, we recognize that customers shouldn't be left repeatedly attempting fixes without meaningful progress towards a resolution.
We're equally concerned to hear about your experience with our customer support. Although we use automated systems to assist with initial enquiries made via our website, we do have a dedicated team of human customer service representatives, as well as technical specialists who investigate product faults. However, we understand that this distinction means very little when you're struggling to get the assistance you need.
Your Chiller Pro is covered by our 12-month product warranty, and if a manufacturing fault is identified, our team can arrange an appropriate resolution in accordance with that warranty.
If you're open to it, please share your order details here and we will personally review your case to understand what has been discussed so far and how this can be resolved promptly.
We sincerely apologize that your experience has fallen short of expectations. We appreciate your feedback and understand that reliable after-sales support is just as important as the products themselves.
Best,
Nuvio
MM
Michael M.
Don’t order from this company!
I was never told about any delays in shipping until I had already purchased. Then I got an email saying it might be 6-12 days before my item ships. After waiting twelve days, I sent an email asking when I would receive my product. No answer. They refunded me $40 and said thanks for your patience. After waiting over three weeks, I again asked them when my item would ship, and I basically just got an AI generated email saying thanks for your patience. After almost four weeks, I decided to cancel my order. Still waiting on them to refund me. I wish I had read the reviews on trust pilot before buying. All the reviews about customer service are spot on. If you like dealing with “AI customer service”, then go right ahead. Not for me. I also realized that if all the reviews about shipping were accurate, then the reviews about returns and warranty were probably also accurate. And they are not good. Won’t do business with this company in the future.
Response from Nuvio RecoveryOct 20, 2026
Hi Michael,
Thank you for taking the time to share your experience. We're very sorry that the delays with your order and the communication you received throughout the process left you feeling so disappointed.
We completely understand your frustration at only learning about the extended shipping timeframe after placing your order. When unexpected stock delays occur, we recognize how important it is to communicate these clearly and provide realistic delivery expectations.
We're also sorry that, despite reaching out several times, you weren't given a clear update on when your order would actually ship. While the $40 partial refund was intended as a goodwill gesture to acknowledge the inconvenience, we appreciate that this doesn't replace receiving the product you ordered or having reliable information about its arrival.
Regarding your concerns about automated responses, we do use automated systems to assist with initial enquiries made via our website, but our customer support team consists of real people. We recognize, however, that repeated generic responses without meaningful progress can make customers feel unheard, and that's certainly not the experience we want to provide.
We understand that you've now requested to cancel your order, so we hope this has been fully resolved for you. If anything is still required or outstanding however, please do share your order details and we will personally review this.
We're sincerely sorry that your experience has affected your confidence in Nuvio, and we appreciate your feedback regarding our shipping communication and customer support.
Best,
Nuvio
LC
Linda C.
Returned the item via UPS-I refused it
Returned the item via UPS-I refused it. You already got it back and yet REFUSE to refund me?! Shoddy customer service! Beware people-you do not want to deal with these people!!!
Response from Nuvio RecoveryOct 20, 2026
Hi Linda,
Thank you for sharing your experience. We’re very sorry for the frustration you’ve experienced while waiting for your refund.
We understand that you refused delivery of your order and that UPS has since returned the package. When a shipment is refused and returned to sender, it must first be received and checked in by our warehouse before a refund can be processed. However, we appreciate that if tracking already shows the package has been returned, being left without a clear update on your refund is understandably frustrating.
We’d like to reassure you that we do not intentionally withhold refunds for eligible returns. If your package has been received back at our warehouse, our team should be able to confirm its status and advise you on the next steps. Please feel free to share your details here also, and we can personally check on this for you.
We’re sorry that the process has left you feeling this way and appreciate the opportunity to look into what has happened.
Best,
Nuvio
RH
Ron H.
I've really enjoyed the products so…
I've really enjoyed the products so far. I did have an issue with the water pump for my chill tub, and it's not on their website to buy. I contacted customer support and Rehman found the part, sent me an electronic invoice, and it was sent. Follow up was fantastic to make sure I have everything I need.
LB
Landon B.
Arrived on time and it’s been working…
Arrived on time and it’s been working great
DJ
David J.
Unsatisfactory customer service
The process of getting customer support is (at best) challenging and slow. Weeks elapsed between follow-up communication about an issue (chiller runs continuously and doesn't chill effectively) with unhelpful suggestions or repeats of suggestions that were already tried. Final answer (which the support line finally provided after many months) is that the base model chiller unit isn't sufficient to cool anything other than the mini plunge. Even if you clean the (ineffective) filter religiously (which was suggested as the problem multiple times).
I have abandoned the Nuvio chiller for a much better unit (with an external filter). The plunge pod is still great - but I cannot recommend their chillers or their customer service.
