Nuvio RecoveryReviews of nuviorecovery.com

I have been trying to contact them regarding a problem with my cups that will not charge. They replied immediately and requested a video, which I sent; since then, there has been no response.

I like the light therapy combined with the infrared heat. What I didn't expect was the noise from the electrical attachments. I find this annoying and I can't really relax quietly. I'm also concerned with the durability of the plastic lining hardening and cracking from the constant heat and the Nuvio lasting beyond it's warranty

I am used it for the last 3 days. So far don’t see much of an improvement but still willing to try. I had a problem with the slippers Ozzy was very helpful

The product itself has been good once able to get connected and running. Customer service experience has been disappointing. No way to directly contact for questions regarding installation issues. The manual on line is lacking details for troubleshooting. The customer service chat advisor was also unable to provide adequate direction and referrals when unanswered for three days. I cannot recommend the customer service from Nuvio at this time.

Recieved the incorrect item. Emailed support same day I recieved. I asked for a return label and have been back and forth with w rep 6 times. Still no label a month later. I have emailed, text messaged on website, sms text the phone number listed. They respond but give a run around. Buyer beware. 8/27 Update...finally recieved shipping label. I will report back once the refund is complete. 9/9/26 refund has been applied and waiting for it to apply to payment on record. Will update again once completed.

I've only been using it for about a week, nothing yet. I don't know why Nuvio is wanting me to rate this cap yet. I'll do a follow up in about three months!

Overall I was displeased that the product is non-returnable since its so expensive. I also dislike their warranty is only 1 year! Thats ridiculously short for an expensive electronic. When I had a warranty issue I did appreciate the quick customer service response from Ossy. He was friendly, quick to reply & reliable. Id give him 5 stars.

I’ve had to reach customer service twice, and each time was fairly straightforward and pleasant. Their support staff has treated me well. My last interaction was with Charlie and I was taking care of with efficiency and ease. I’d give a higher rating overall, but I don’t feel that the unit is manufactured to a high-quality as I’ve already had a couple of replacements that I’ve needed to make where I’ve paid for the parts each time, although not terribly expensive I just haven’t owned it that long and the unit is inside and not outside exposed to the elements. For the price point, though I would say I’m satisfied, just not extremely thrilled.