Nuvio RecoveryReviews of nuviorecovery.com

Response from Nuvio RecoverySep 23, 2026

Hi Dmitrijs, Thank you for sharing your experience. We’re very sorry that you’ve been waiting close to a month without receiving your order, and that the support you’ve received during that time has left you feeling this frustrated. We understand that when an order is significantly delayed, customers need clear and meaningful updates. We’re sorry that this hasn’t been your experience. If your order is still outstanding, please contact [email protected] with your order number and reference this review so that our team can check the current fulfilment status and provide you with a clear update on your order. Or, if you're open it, please share your order details here and we will personally review your case. We’re sorry that the delay and communication have affected your confidence in Nuvio and appreciate you bringing your experience to our attention. We hope we can make things right. Best, Nuvio

Response from Nuvio RecoverySep 23, 2026

Hi Sue, Thank you for sharing your experience. We’re sorry for the frustration and, particularly, the conflicting information you received regarding the status of your order. If you were initially advised that the order could not be cancelled because it had already shipped, but subsequently received an update stating that dispatch was delayed due to the product being on backorder, we completely understand why you would question what happened. Those communications are inconsistent, and we’re sorry for the confusion and loss of confidence this caused. Our team aims to respond to enquiries within 48 hours, or up to 72 hours during periods of high demand, while our fulfilment team processes orders separately. Unfortunately, this can sometimes mean we are unable to intercept an order before it enters fulfilment. However, customers should still be given accurate information about whether their order has actually shipped. For eligible non-faulty returns, return shipping is normally the customer’s responsibility in accordance with our return policy. That said, we appreciate that in your case the contradictory information surrounding your cancellation understandably made having to pay to return the product particularly frustrating. If your return has now been delivered back to us but you are still awaiting your refund, please continue with your existing support conversation so our team can confirm receipt and complete the return process. We’re sorry that what began as a cancellation request made only minutes after ordering became such a frustrating experience - If you're open to it, please feel free to share your order details here so we can personally review what happened and improve moving forward. Best, Nuvio