Nuvio RecoveryReviews of nuviorecovery.com

Product did not work completely when arrived. Contacted support, sent in a video demonstrating the problem and was sent a new power source. Everything working fine now.

I've been a Nuvio customer for 5 years and highly recommend them for both the product quality and the customer experience. Simply put, the chiller works. I use it every day set to 37°F, which it consistently hits unless it’s exceptionally hot outside. All of these units come with a warranty, and whenever any issues have come up during that period, Nuvio has replaced the unit promptly—which speaks volumes about their support as I'm a big can of customer support actually responding and supporting me. Also, the ROI is fantastic considering daily use, especially compared to paying $30 a pop for cold plunge or cryo sessions elsewhere.

I had a question on shipping and the customer service team (specifically Charlie) reached out to me in less than 24 hours, with a clear and concise answer. I received my order yesterday, so can’t give a reference on the product yet, but delivery was fast and the product packaging and condition is excellent.

AR helped me today. I couldn't get my face mask to light up. I was sent a video and saw what I wasn't doing right. I was helped within moments which I appreciated due to being on my lunch break. If this were more explained with the arrival of the product, I would have rated the product a 5. Customer service is wonderful though! I've been enjoying my mat and belt very much.

I recently had a pump stop working. The team walked me through updating my system. Once the system was updated the pump begain working but the chiller was not working. Team immediately sent me a replacement

I have reached out to Nuvio support on a few occasions. Every time, Charlie, received our questions and was very quick to respond. We also needed some new parts that they sent very quickly and offered to help solve the issues. Great experience.

I had a controller start making a fan noise. I contacted Nuvio and they asked for a video explaining the situation which I did. They responded quickly and informed me they would send out a replacement right away. It took about 2 weeks to receive it. They informed me there was an issue with shipping. It works perfect. I big thank you to A.R. from customer service.

I decided to upgrade from the nuvio mat to the bag and it’s been good, especially when you can unzip the bag and use it as a double mat, either for easier use or even 2 person use