Nuvio RecoveryReviews of nuviorecovery.com

Response from Nuvio RecoverySep 23, 2026

Hi Trey, Thank you for sharing your experience, and we are very sorry to hear that. If an item is delayed, we do share updates as soon as we can, so that all affected orders and customers are made aware. We recognise that customers should be kept informed rather than having to contact us themselves simply to find out why their order hasn’t shipped. We’re working to improve how delays and incoming stock updates are communicated, and we apologize that this wasn’t handled better in your case. If your order is still outstanding, please contact [email protected] with your order number so our team can provide the latest available information on the incoming stock and expected dispatch of your order. Best, Nuvio

Response from Nuvio RecoverySep 23, 2026

Hi Jack, Thank you for sharing your feedback. We’re sorry to hear that you’ve been disappointed with the performance of your Nuvio Chiller. Cooling time can vary depending on factors such as the starting water temperature, volume of water, ambient temperature and surrounding environment, and chillers are generally designed to maintain a set temperature once it has been reached rather than rapidly cool a full tub from warm water each time. However, we completely understand that a 12-hour cooling time may not have met your expectations. If you believe your chiller is cooling significantly more slowly than it should or isn’t reaching the temperature you’ve selected, please contact [email protected] with your order details. Our technical team can review its performance and determine whether the unit is operating correctly or whether there may be an issue that needs addressing. We’re sorry the product hasn’t met your expectations and appreciate you taking the time to share your experience. We hope we can help make things right. Best, Nuvio

Response from Nuvio RecoverySep 23, 2026

Hi there, Thank you for sharing your feedback. We’re very sorry to hear that you’ve been so disappointed with both your product and the customer service you received. We’re particularly sorry that your experience with our support team left you feeling this way. We’d like the opportunity to understand what went wrong and review your case. If you’re willing, please share your order details here, so we can locate your previous correspondence and investigate. We’re sorry that your experience with Nuvio has fallen so far short of your expectations. Best, Nuvio