Nuvio RecoveryNuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
Equipment & Associations · Seattle, Washington
Excellent
Equipment & Associations · Moscow, Idaho
Excellent
Equipment & Associations · Torrance, California
Excellent
488 approved reviews, newest moderated first
Michael K.
I’ve had the nuvio cold plunge for just under a year. Love it. Had some problems with it recently. Customer support was very good and got me back plunging with a new clasp for the lid and a new pump. My man Ossy from support was extremely helpful.
Quintessencekid
I had a faulty power box issue, but I am happy to say it was quickly resolved with a little help from Katrina. She was amazing emailing me directions to identify and resolve my issue. A new power box was shipped to my home and once again I am able to use my whole Nuvio red light bag.😁
Diane P.
Ossy responded quickly and efficiently to my request for a replacement mat that had lost lights. He asked me specific questions and for appropriate support material and offered to contact the technical team on my behalf. He was able to solve my issue and I am anxiously awaiting the delivery of a replacement. Love my mats and mask. Use them 3 to four times a week.
Marc Von M.
Ordered a month ago. Was promised 2-5 day shipping. Now 25 days out and still nothing. No communication, no product nothing but silence and excuses
Response from Nuvio RecoverySep 23, 2026
Hi Marc, Thank you for sharing your experience. We’re very sorry that you’ve now been waiting almost a month for an order that was originally expected to arrive within 2–5 business days. We completely understand your frustration. When an order is delayed beyond the timeframe provided at purchase, customers should receive clear and proactive updates explaining what has happened and when they can realistically expect their order. We’re sorry that the communication you’ve received has not provided that clarity. If your order is still outstanding, please contact [email protected] with your order number and reference this review so our team can check the latest fulfilment status and provide you with a clear update. We recognise that apologies and explanations don’t replace receiving the product you’ve paid for, and we’re sorry that your experience with Nuvio has been so disappointing - We hope we can make things right. Best, Nuvio
DM
I had a problem and they solved it right away! Nice to see customer service still exists. Nuvio has it.
Robert L.
Just received in my new Nuvio Recovery Chiller Pro awesome customer service so far. I Have already used it twice working great but just a lil louder then expected but besides that I'm Happy.
Jaxon L.
I loved my mat so much that I signed up to their commission platform and I’ve recommended 2 friends already
NuvioDisappointment
In my experience, this company's business practices are unethical and predatory at best. Nuvio sells exclusively online, and the only way to cancel an order is by emailing customer support, there's no automated cancellation option, either on their website or in their order management system (Shopify). I accidentally completed a purchase and emailed the company the same day, within hours of ordering, to request cancellation. The item shipped the next day. The company didn't respond to my email until two days later, at which point they claimed nothing could be done since the order had already shipped. Had they offered any cancellation method, or simply responded in time, the order could have been canceled. I believe the delay was intentional. Waiting to respond until after shipment let the company deny the cancellation while appearing to have addressed my request. This reflects a broader pattern: no automated way to cancel, and no response to cancellation emails until the order is "locked in" by shipping. This leaves customers with no real ability to cancel even when they act immediately. To return the product, Nuvio also pushes all shipping costs and damage risk onto the customer. In short: they won't let you cancel, they make you pay return shipping, and if the item is damaged in transit, you're out the cost of the product, the shipping, and left with nothing. All of this could be avoided if they had a normal cancellation process. They point to their refund policy, but in practice it's designed to make cancellations and refunds as difficult as possible.
Response from Nuvio RecoverySep 23, 2026
Hi there, Thank you for taking the time to share your experience. We’re sorry that the timing of your cancellation request and the subsequent dispatch left you feeling that the process was intentionally designed to prevent you from cancelling. We do want to clarify that delaying cancellation requests until an order has shipped is not an intentional practice at Nuvio. Our customer support team aims to respond to enquiries within 48 hours, although during periods of particularly high demand this can extend to 72 hours. At the same time, our warehouse works to fulfil orders as quickly as possible, so unfortunately an order can sometimes enter fulfilment or dispatch before our support team reaches a cancellation request - even when that request was sent shortly after ordering. We completely understand how frustrating that is in circumstances such as yours. Once an order has entered the shipping process, we're unable to intercept it and it instead needs to be handled through our standard returns process. For eligible non-faulty returns, customers are responsible for return shipping and for ensuring the item reaches the warehouse safely, as outlined in our return policy. That said, we appreciate the wider point you’ve raised about the cancellation experience. A customer contacting us promptly and then discovering that their order shipped before their message was reviewed can understandably feel they were never given a meaningful opportunity to cancel. Your feedback regarding a more immediate or automated cancellation process is valuable, and we’ll take this into consideration as we continue to improve our customer experience. We’re sorry that the timing in your case resulted in such a frustrating experience and want to reassure you that it was not the result of deliberately withholding a response until your order had shipped. Best, Nuvio