NorthStar HomeReviews of northstarhome.com

It’s a nightmare to get out of their contract. I cancelled my contact 2 years ago and paid $500 for early termination. Now they are telling me it was a pre payment of service. I have called them multiple times to explain this and was told that my contract has been terminated. Today I got a call that I will be sent to collections if I do not pay what is owed on my account. Stay as far away from this company as you can.

When northstar came out in June of 2021 to replace the outdate panel, they had my husband sign what the tech described as a work order to prove they did the work and there was a clause that they we had to pay another 3 years, that was not discussed. I would say that is deceptive trade to say the least. We sent a written notice to Northstar to cancel our service, they said we could not get out of the contract. I guess they will cancel when payments stop. Our equipment does not work, Skybell is totally gone, doorbell does not even work. We have been advised, and will, file a complaint with the Attorney General's office. DO NOT USE THIS COMPANY, CROOKS.

They will keep “auto renewing” your contract and charging you hundreds to get out of it. We waited 18 months for our contract to end to call and cancel and then were told we’d have to wait another 18 months because when we signed up FIVE years ago the contract said it could auto renew. They send out no notification of renewal-most likely so they can hopefully lock you in without you catching it. Shady company, crappy equipment, crappy customer service.

Zero Star...CRIMINALS is what comes to mind when dealing with this company. Tried to get ahold of this company since the beginning of the year to cancel my 5-year contract only to say that it can't be terminated until May when contract expires. When May comes around any I call to cancel, they said I needed to cancel in writing within 60 days of contract expiring. As a result, contract extended an additional 18 months. This company is the exact reason I will never deal with ANY company that tries to sell me something at the door. Pitiful excuse of a company!!!!

Do not use Northstar. I called every 3 months to get my services cancelled and was told to call in April and when I did they told me I was locked into an additional 18month due to not sending a notification of cancellation in May. I was not told May. Then they said that they could give me a discount is I signed another 3 year contract, but not on the 18 month contract. This company doesn't do anything extra for you than a more reliable company and when a monitor or motion detector breaks, they want to charge you to fix it. Choose a different company.

Sales guy sold me on how prompt y'all are to get out and take care of any issue with the system. Called in today to have a tech sent out due to door bell not working and got the run around and was told I would have to call back when I am at the home so I can trouble shoot the system. When I spend $4,000 on your system and pay you monthly on top of that I expect y'all to trouble shoot it not me!

My family (my mother) has been stuck with these people since June 2015. They automatically extend the contract 18 months and won't let you cancel it. Since the account was in my mother's name and she passed away, Northstar added my name to the account without any documentation, so it couldn't be cancelled. The hardware was run through a landline which was disconnected last summer. NorthStar is not interested in the customer having updated equipment either. The current equipment is 7 years old and beeps because ATT removed 3G towers. There is no monitoring as the equimpent is no longer receiving a signal. NorthStar is only interested in collecting their money from customers. All around NOT NICE OR PROFESSIONAL people. The word fraud comes to mind.

If I could present no stars I would. This company locks you into a contract and makes you jump through hoops to cancel. Your responsible for the contract in its entirety. You end up paying for services you don't get. recently the 3g service they used for cellular networking went down and they sent me a modem that clearly stated this product contains chemicals that will cause cancer. I called and explained that I had recently loss my daughter and father to cancer and really didn't want to expose my grandchildren and elderly mother to this caustic device and because they had no other solution to giving me what I paid for I asked if they would cancel my contract 2months early. I was met with fierce resistance! The rep on the other end said your in the contract you will have to pay what you owe before we can end the contract. HEARTLESS.... I completely understand business but if your not giving me the ability to communicate with the control panel you gave me without exposing my family to cancer causing agents I should have a choice not to use your services based on that knowledge and you should end my services upon request without expecting me to fulfill a contract that is not complete in its delivery. Are we not able to make sound decisions to protect our families without having to pay extra for it? This seems ridiculous to me. I will NEVER use NorthStar Home again, and I'm advising everyone and anyone that see's this don't make the mistake I did by choosing this company.