NorthStar HomeReviews of northstarhome.com

I am active duty military and will be PCS'ing across country. We called and were told all we needed was to provide orders and they would cancel our contract. 7 days later they emailed and said that they still provide service in the area I was traveling to and i could not cancel. I called again and was told if the property manager would not allow for the NorthStar alarm system then they would cancel. I showed them in the lease agreement that I was not allowed to alter the alarms systems and still NorthStar has not allowed my cancellation. They are citing that it doesn't specifically say that there can not be two systems in the home. I have been trying for over a month to get NorthStar the "next" document that they need to cancel and am still no closer. NorthStar is making an already stressful move across country even worse. No other company that i have worked with has made things this difficult. I recommend that you keep searching for any other company unless you enjoy being treated like a number with no concern for you as a human.

The customer service is HORRIBLE. Kaden Fuller the account manager is rude and not helpful. I have moved and sent everything they have asked me to do and they keep charging me. I would never get this alarm. RUN

Our experience with Northstar alarm have been a nightmare. When we first signed up with Northstar we were never told the contract was for 5 years... that is fraud. If you are reading reviews and wondering if should choose them as an alarm company run an don't look back. We have camera items that are not working. We have been paying $85 monthly for 5 years. My husband started calling Northstar beginning in May 2021 asking them when was our contract up. He was told he needed to speak with a Manager and never did. When he called again and spoke to a customer service representative he was told to call back in October when his contract was up. So it is October and he called back he now being told that he needed to cancel in writing 60 days before the contract ended. Now a new contract has started for 18 months because the 5 year contract was not cancelled 60 day before it ended. This is VERY VERY manipulative and deceptive practices. Especially since he has been calling since May 2021 (we have documented proof) and was told to call back in October and when we did to be told this crap. I spoke to Mason who was not helpful at all. He told me there was no one else I could speak to besides him. No supervisors not management no one else could help us. Please do not waste your time or money. I demand for our contract to be canceled when it was supposed to cancel and not to start another 18 month term. We do not want to continue any business with Northstar or be responsible for any bills from this new 18 month contract. We were not aware of any 60 notice needed and was not given incorrect information from your staff. CANCEL OUR CONTRACT WHEN IT FIRST EXPRIED!!

We have been with Northstar for over 8 years and regretted it from the first year. It took 4 tech visits initially to get the system working right after we signed up. Their "local" support was very scarce . After that the system worked fine within its capabilities, and we dealt with the limited functionality and outdated functionality. The system was locked up with their security codes etc we could not make any changes ourselves. After our multi year initial contract was up they took it upon themselves, to renew our contracts automatically without any notification or authorizations. They arbitrarily increased renewal intervals from 12 months to 16 months. The employees are pleasant but support and company policies are shady and unacceptable. If you are looking for advice, I would say stay away from this company. They are the kind of company that gives security business a terrible reputation.

We were not told we were signing a 5 year contract, something we NEVER have/would have done for something other than something like a car loan. Poor quality and workmanship, so much so that we barely even used the system before we gave up as even after being “repaired” multiple times, it never worked We are imprisoned by the company and cannot get out of our contract even tho we moved 3 years ago and are renting the home Rude employees Overpriced Overall, one of the worst experiences I’ve ever had with any company. Basically, NorthStar is a thief

While employees there attempt to appear pleasant, their business practices are shady in their communication by being vague and non-transparent. Not taking into consideration the uncertainties of buying/selling homes and using to their advantage to continue to require payments. Very unreasonable and untrustworthy company.

DONT DO IT The service is horrible, waking up in the middle of the night due to no connection all the time. I called and they sent me a new card (cell card) still no good. CUSTOMER SERVICE IS CRAP they wont call you back EVER. your alarm goes off dont worry they will call you for that 5 minutes later and then twice even if you canceled on your panel, phone and via text. Tried canceling and was told I'd have to pay until the end of contract, fine left it. then tried after and they said nope need a 60 day PRIOR to end of contract or it auto renews for another 18 months locking me in again.

Was also someone who was told the contract was 2 years but I ended up finding out it was a 5 year contract. Not happy at all with the service, equipment works when it want to and you come out way to much money than they’re actually worth because the city charges you a fee for having a security alarm, the city charges you when you request for police dispatch, for when the alarm goes off, You would think this is covered by the security payment being made each month of close to $80, which LAST 5 years!!! They charge a hefty fee for canceling and force you to send in writing that you want to cancel service