NorthStar HomeReviews of northstarhome.com

Cannot get out of a contract with Northstar Alarm we had been with them for 60 months, then it started acting up and keep beeping all time, spoke to someone in India and they shut it off, but also shut off the service. After weeks without service a tech come out he said the system was not working at all and called the main office and told them we wanted out of our contact. OH NO that was not an option it was either up grade (as if) or go month to month, I said month to month to be able to leave later. They put my husband's name on the new contract electronically and it wasn't even his signature. When I read the new contract it said 60 more months and after that it would be month to month WHAT!!!! We had already finished 5 years with these nut jobs and just wanted OUT!!! Our system hadn't worked since the middle of July and the other day they sent us a bill!!! and it still is not working for Pete Sake. Come on this company is a nightmare. We have a attorney working on this and they told her the only way out of the contract is to pay $3900.00 (that would be the new contract amount!!!) are they serious, this has to end. The Attorney General needs to get involved with this company, they are a complete SCAM. PLEASE let us out of this stupid contract once and for all!!! We are 76 years old and wear hearing aids, I know I did not agree to another 60 months!!! Do not get involved with this company, just read all the bad reviews!!!!

They will not cancel your contract! Do not waste your time! This whole company is a scam. You will never get through to someone , and when you do it’s the worst customer service. Extremely rude and unprofessional. This company was the reason to my very first better business bureau complaint! I would not recommend to anyone! Stay away!

This company is an absolute scam! Stay away and find another provider. I have signed for a 5 year contract at a vulnerable stage in my life. That was the biggest mistake. The stupid system only worked for a year. It’s been broken. I called to have someone trouble shoot me on fixing it but they said it would cost extra to have someone fix it. I just waited till my contract expired and no one told me when I called it automatically renews for another 18months. They want me to pay for something that’s useless to me and I paid off my 5 year contract already. STAY AWAY! I don’t understand how people can work for this company. There is better companies out there that don’t need to do business like this. Choose wisely before signing this contract.

I will give them 0 if I could

This app and alarm company are the worst I would never refer anyone to this company my equipment doesn’t even work properly and when you call for a tech you’re on the phone for hours and nothing gets fixed DONT DO IT!!!!! If I would give them no stars I would

I am 91 and while I was in rehab recovering from back surgery 2 salespeople came to my home. They pushed my family in to agreeing to a month to month and the equipment was supposedly being leased not bought. Yesterday I called to cancel and was told I had a 5 year contract and owned the equipment! I never agreed, signed or approved any of this yet when I told them I was not going to pay after this month they threatened my credit! This was supposedly the head of the company! He said he needed to take the matter up with the board but wouldn’t promise anything! I have filed a complaint with the BBB. The equipment doesn’t work most of the time, can’t even get the doorbell camera to work, no video and since there is no longer 3g is their equipment doesn’t work as it should! They even have it posted on their website apologizing to customers!

1) PLEASE do not go with this company, learn from our mistakes. We got suckered into signing after a sales person sold us on the product. This product IS EXPENSIVE for a mediocre product. We paid 6x a year what Ring costs and don't even have any video monitoring. Not only is the expense insane, the contract is absurd. We fulfilled our 42 month contract (what were we thinking, a 42 month contract is actually insanity) and without any notification got auto renewal for another 18 months. Well that would have been fine if we could have canceled without being charged, but NOPE that auto renewal also came with an auto renewal of the termination fees, that were over $1000 dollars. This is a very predatory contract and I feel sick to my stomach that there was no way to get out of this contract. PLEASE do not go with this system, it is not worth it in so many ways.

I want to relay what most people are saying. You can't get out of your contract without going to collections. I tried when I became unemployed. They said I could "buy out" ~$1,800 contract (gee, did I mention I'm unemployed...) Then they say I have to cancel within 60 days of my contract expiring. I call back about 50 days prior only to be told I had to cancel PRIOR to 60 days. Don't rely on the truth being in the logs (that they only have access to) because the tech I spoke to put in notes HE wanted. I had to restart my service with them (I guess I'm supposed to thank them...) or my credit would take a hit. So now I get a reduced rate, I have my termination letter in so that (God willing) if the rules stay the same I'll be out of it in 3 years (original renewal was 18 months, but in order to get the $200+ I owed from back payments I didn't make to be waived...) Again, just start to finish this company is one to ABSOLUTELY steer clear of!!! Hopefully people read these reviews BEFORE looking at this company's "deal"...