NorthStar HomeReviews of northstarhome.com

Zero stars! Do NOT under any circumstance sign a contract with this company! Their business practices are shady at best and wouldn't surprise me if some of their contracts are quite possibly not above board. Long story short we moved out of state and were originally told they did not service our new area so we could terminate our account with a $250 early termination fee. Well, several phone calls, several emails and several months later they all of a sudden determined they have service in our new area. At this point I don't trust them and wouldn't take their service if it were given to me free! I have asked them on many, many different occasions to pull several recorded phone calls to determine what was originally said to me and my husband. It has taken them 9 months to do so and of course they pulled the two phone calls that collaborated their side of the story after which time they had time to change their original version. At this point they are turning my account over to collections. I will also be pursuing legal actions of my own for pure principal. Consumers should not be held hostage to companies that do not honor their contracts nor appreciate their customers. The worst customer service I have ever experienced!!

They hard to get a hold of. Not reliable. They make it difficult for one to cancel without getting penalized. Poor customer service they don’t make you feel valued as a customer. I would not or never recommend this poor rated service. When equipment goes out they make difficult for you to get your system running properly. When you try to call to get help it take forever to get someone on the line or they never get on the line to assist you. I’m sorry, I’m just a very unsatisfied customer that hasn’t had the opportunity or to get a Chance and given the opportunity to cancel upon my wish. I think the business burial should look into then and here the complainant of there customers. No star rating for northstar.

Do not get them!! I canceled my contract and now they can’t find it and renewed my contract. Beware! Very expensive and Horrible support!

We had a power outage. When the power came back on, the device set up in the garage that lets you open and close the garage door from the northstar app, was beeping and flashing. When I called customer service. They told me to take the batteries out. There were no batteries!! It’s connectedto electricity. Duh, If they were batteries it would’ve started beeping and flashing after the electricity came back on. They need customer service people who know what they’re talking about. Also for two or three years I have been charged for a thermostat I do not have. I have contacted customer service several times and not once has I’ve been removed from my bill.

Horrible company, I been trying to get out of their contract for months and they always find something to keep me hook, their faulty equipment will work for a few months and after that they will charge you for every technician visit. Stay away from this company, nothing but a scam.

DO NOT LET THESE PEOPLE INTO YOUR HOMES!!! They do not honor there contract with you and do not let you out of your contract. IF you can talk with anyone they give you a run around. Complete scam!

I had a wonderful experience with your technician Dalton C.

Unethical company that uses cheap underhanded tricks to prolong contracts. Salesmen paraphrase contract and omit the 18 month extension if you don't cancel in time. Damaged caused to my home, not repaired and poor customer service.