NorthStar HomeReviews of northstarhome.com

Update: a manager finally contacted me, agreed to send a tech out to fix everything I had been calling on for months and fix my billing due to it I have had trouble with this company every since they smooth talked my husband into a 5 year contract which was the biggest mistake ever... They unhooked my door bell without my knowledge and when I called about it, they say they have a work around... that worked for about a month now I am back to missing people who come over who do not know North Star unhooked my doorbell. I have never been able to view my outdoor cameras on my phone and even on the modem they installed in what is clearly the kids playroom got unplugged, locked us out and they say they do not have the password and cannot reset it nor did they provide it to us in the pamphlet they left with my husband. I have now stopped paying and I am sure I will get fined or something dumb like that but I am not paying for a service I cannot use or that just makes my life more difficult, we signed up to take the stress away not add more.

Very dissatisfied with your billing department. I received an email from your billing department stating I was late on my payments when I haven't even received my monthly statement in the mail like I requested. I also talked to someone who was going to email it to me when we hung up and it's been over 24 hours and nothing. Can't wait till my 5 year contract is over and I go back to ADT.

Two Gentlemen came to the down selling NorthStar home security. With no brochures or business cards which I thought was kind of strange. That they cut back on their marketing budget. Long story shot we bought the system and is working.

3 days after our system was installed it went down and we had to wait 5 days to have it fixed. Now that it's working we are happy with it so far but it's only been 3 weeks so time will tell. It's been set off once but we got no call I think because I shut it down quickly. We also had a camera put in our door bell that we like very much as we can now tell when someone is on our front steps.

Cameras can stand to be better (slow) digital quality

The demo from the rep was better than the actual systen. I don't there days is long enough to know if you want to keep it. I'm in the house by the time it chimes. The skybell has a 5-10 second delay and it doesn't pop up on the phone like the rep's did. Half the time it doesn't work "skybell is not working" send report. Very annoying. Some features are not that user friendly. 3 days is not enough time to decide if you want to keep it . not again! !!

Have had the same problem since the system was installed. This system is not even 90 days old.

I love the new experience with the technology. However the installation hasn't been completed. Wifi issues and door bell problems.