Link InteractiveReviews of linkinteractive.com

Stay away I am generally not a fan of bad reviews, but in this case, I would like to protect anyone from being in my situation. As said in other reviews, they scam you into an agreement with no way out and no guarantee that the equipment will work or that they will be able to render the services they are charging for. When contacting customer service, I was told this is a DIY company and you are responsible for making sure the service is active and functional. My panel was apparently not sending a signal due to a tower upgrade and despite installing the new 4g card, it remained inactive for an entire year before the issue was resolved, all of which I was billed for. When I expressed my displeasure with the service and asked not for my money back, but to end the contract early, they offered to "let me buyback the contract at a 25% discount" charging me hundreds of dollars to cancel. Elyse from customer service was rude, dismissive and dishonest. With my last contract, she offered a new panel and instead sent a computer card that I had to install myself and once installed didn't even work. I spent hours on the phone with customer service troubleshooting to finally had to mail the panel back for repairs. I do not recommend this company. Look elsewhere for your home security if you love your family.

This company is a fraud and will steal your money from your account and not provide any services! Ask me how I know? Because I am a living witness I informed them the system was not working and it was blacked out and service was not needed anymore. Yet they continued to withdrawal money from my account. I hope the money they have taken from a single mother striving to provide for her kids was useful and given to someone who has less than what I have at this moment. Who just takes from people and sleeps good at night this company? Run far away do not engage in their services it’s BS! Laura was the customer service agent who giggled as I told her how inhumane they were and has been very unhelpful throughout this process. Money was paid but I did not get any services for months they have taken my money.

Never ending problems. On the phone with them every month. They keep identifying new issues with the sensors and the brain. Replaced most of the equipment and gladly paid for it, my problem is that they cannot get my system working no matter what. I don't mind paying, just fix my system!!!! Thoroughly disgusted.

PREDATORY CANCELATION POLICY. I was a customer for 7 years. When I canceled my service the forced me to pay an additional month due to their predatory cancelation policy. I agreed, but they turned off my service immediately. When I called to correct the issue they refused to turn on my service through the date in which I paid or compensate for services not rendered.

good, good, good

Link Interactive has been a great company to work with. Even the installation was easy. Reliability, ease of use and simplicity, especially for the end-users, are really what we’re after. We’ve been very happy with it.

Absolutely terrible experience with Link. A sales rep reached out to me in early 2018. He did a great job selling but terrible job explaining the setup of the system. When I got the system and tried to install it, I realized that this does NOT work for doors that aren't perfectly in line with their door frames (which is pretty common in older homes). When I explained this to Link, their initial solution was to use 3M stickies to get the sensors to line up with each other. To reiterate, their suggestion was for me to be MacGyver and rely on 3M stickies for a HOME SECURITY SYSTEM. I explained that this was unacceptable (what if the sensors fall off the door? I'm supposed to feel safe knowing my security system is relying on 3M stickies lined up?) and their next solution was to use different sensors - ones that get drilled into the door and frame. I said no, that is not what I want to do, as that is not what I originally ordered and if I had known the only option for my doors was to now drill into my doors, I would never have ordered it. At that point, I had already paid for 4 months of service without using the service for even a day. I asked to cancel since this was not working in my house (and this was after trying their suggestions) and the refused. The only thing they offered was a discount on a buyout. So, fast forward to July 2020 and my service is just now ending, and I had to pay $30 a month for two years without ever using the service. They are 100% unwilling to work with you on canceling the service if it does not work for your home, and cling to contracts. I understand how contracts work, but as someone who works in the service industry, I have time and time again severed contracts if the relationship REALLY isn't working. Why should both parties suffer? Link does not care - please know this before you sign up with them. You have been warned. Edit: see response from Link in which they reiterated everything I already said (options being to rely on foam for a home security system or drill into my door when that is never what I wanted/ordered), but failed to mention that they did nothing about charging me every month for two years knowing that their product did not work in my home - killer response folks

I just got off the phone with Andrea from Link Interactive and she is really stellar. I was initially going to move to ADT because they have a long history in security, however their customer service is very poor and they have a confusing deal with third parties so it's not clear who you are actually dealing with at any given time. Andrea from Link allowed me to take some time to think about getting the home security system without any pressure whatsoever (not the situation with other home security companies--I've called a few in my search for one). Andrea even asked if I wanted her to call me back in 15 mins so I could think about it more. I got back on the phone and she answered all my questions and was very personable. I was just impressed by her and therein, Link Interactive. Looking forward to working with them.