NorthStar HomeReviews of northstarhome.com

In 2015 we signed a contract with Nortstar Alarm. We moved in 2017 and when we called to ask how we would be able to cancel the service we were told that we would have to pay 6000 to cancel. The other option was to move the service to the new address or have the new home owners assume our loan. Who would do that? We moved it to the new home and they started 5 more years. We have wanted to cancel for YEARS. We call asking how we cancel. We were told by Caden Bowler that we sign a letter with account number, address, name, reason for cancel and in 60 days the contract would be cancelled since we were finally at the end of the term. Well guess what? The company sells to At&t and now they say the contract says we have to have cancelled by June of 2022 or we get to pay for another year!! What a crock. This is a dishonest company. NEVER GO WITH THIS COMPANY!!

Worst company I've ever dealt with. Never liked the service or equipment the 42 months I had it. I tried canceling at the end of my contract. They emailed me and stated I needed to write my information on paper, make a copy of it and email it or mail it to them to cancel and that they require the notice to be sent at least 60 days before the end date of the contract BUT conveniently didn't bother to provide me with a Due by date. A few days later I got the cancellation notice emailed to them but was still receiving monthly bills. I called them and they said that my account auto renewed because they received my cancellation notice "3 DAYS" short of the 60 day requirement. 3 DAYS!!!!! Seriously. So now they are making me pay $1107.90 for another 18 months of service that I no longer have because I changed service company's and they will not budge! I have asked them 3 times, talked to managers, etc. and they will not let me out of the bogus 18 month auto renewal contract. They are CROOKS! Do not use this company!

These crooks don't deserve 1 star! Our contract had expired, and we were on a month-to- month basis, but when we had our house up for sale, we informed them of our impending move and they said we had been renewed for another 18 months! They won't let us out. I'll be filing a complaint with the BBB for the first time in my life. I've NEVER dealt with people this rude and underhanded. STAY AWAY FROM THEM!!!!!

Had to file claims with BBB and AZ Attorney General to get it documented how Shady and illegal the business practices are. Caden Blower specifically is the little white speck on the mountain of chicken crap this company truly is.

I had North Star Alarm for 5 1/2 years and called them on February 14, 2022 to cancel the contract. I went with another company and the equipment was removed on 2/14/2022. I knew there would be an early termination fee and they told me what it would be and for them to cancel I would have to send in a cancellation notice with name, address, reason for cancellation and signature. I typed this out and put the check inside of the letter and mailed it.The check was deposited in their account within the week. I thought this was the end of it. On 9/13/2022 they drafted my account for $26.50 without any notice. I called them and was told that they had received the check but because I didn't send a cancellation notice the account was still active. How could they not have seen the cancellation notice as the check was inside of it? I was told to send another cancel notice which I did, a copy of the original notice sent. On 10/12022 they again drafted my account in the amount of $37.86. Again I called asking why and was told they didn't receive the notice and the account was still active. I was given an email to send another cancellation notice which I did on 10/12/2022. I received an email from them stating that the had received it and they would review it and get back to me. I haven't heard anything. Also on 10/12/2022 I received an email saying they had been trying to contact me about my alarm that there was suspicious activity going on. ??? Again, this system was removed on 2/14/2022. I would like to have my money refunded that they drafted out and this account permanently closed.

Too bad I can’t select zero stars! Deceptive business practices. They always find a reason to not cancel your contract which auto renews for 18 months! My first BBB complaint is because of this miserable company. Save yourself! Run don’t walk from this company.

If there were a negative star, I would rate them as such. Horrible experience, poor customer service, lack of contract transparency and refusal to address customer concerns are my issue. I've had this company since Jan 2022. I'm a disabled veteran with multiple cancers struggling to make ends meet and this company has shown their disrespect for myself, the country and Veterans. I've sent them several complaint letters, no response. I've called, no follow up and now I'm starting legal action through my Attorney, Lombardo Martino, PSS & ASSOC. I am requesting the complete removal of their equipment, cancellation of services without penalties and a full, complete refund.

This is the worst security company ever!!!! My system has been down for months (still being charged). Techs would make appointments and would not show up. Sent in a check to cancel my contract and two weeks have passed and no contact from this sorry company. The "customer care" person was extremely rude and nasty. The only bright spot in my call was the professional manager who I asked to speak to about the rude employee. DO NOT USE THIS COMPANY!!!!