NorthStar HomeReviews of northstarhome.com

If I could give this company 0 stars I would. Worst company on planet Earth. They will promise and tell you anything to get you to sign a contract (my story) I had been a happy ADT customer for years when along came a Northstar salesman promising all sorts of things. I explain to the salesman that I would be moving in the year he explained this wouldn't be a issue all we would have to do is move the service at no cost to me. When it comes time to move they tried to raise my monthly rate. I refused as this was not part of the agreement in the initial consultation. They explained I could continue to pay for the monthly rate and the amount of time spent for unmonitored months would be credited to the account. I went with that. I was purchasing a new build it would take 4 months to finish. When it came time to reinstall the equipment they tried to blame me for equipment left at the old property. How was I to know what was needed. That's there job right. They uninstalled the equipment. They tried to charge me for it. I again refused. And the credit for the unmonitored months nope sorry can't do that so they lied to me. I was on the phone with Northstar for 4hrs with no real conclusion. Everytime I asked to speak to a supervisor I was told there was no supervisor available what a joke. They did offer to put the account on hold for 6 months to cover the cost of the equipment needed but 6 months would be added to my contract. Guess it's ok to ask me to pay for it twice. Be warned stay away from Northstar they're scammers, thieves with terrible I mean terrible customer service. Should have stayed with ADT better rates better equipment better customer service

How is this company still in existence? Oh... that must be the % of people who haven't had to move. Bottom line: stay away from Northstar.... who's name is ironic seeing as they have no moral compass whatsoever. In 2014 we get a lil' knock at the door with a sales rep who offered to "upgrade our equipment". Little did we know it was a sales ploy to get us to sign a new contract. Which was VERY INTENTIONALLY presented as just a formality for the new system. Imagine our surprise when we move cross Country in 2016 that no only did we lock in a 5-year agreement, that the ONLY way to get out of it was to pass the contract over to the new homeowners. What?! Have me pay a $100 fine and be done with it, whatever. But no... not really able to focus on it, we continue paying the $50/mo AFTER the service is turned off and AFTER we've moved 3,000 miles away. So this year, as we were preparing to look for other housing options, I decide to get a balance and pay it off. I do so -- ON MARCH 28, 2019. So why did we start getting past due notices in August? Because there has to also be a "notice of cancellation" letter mailed or emailed. Don't you think after 3 years and $1800 I would've mailed in some trivial notice if I was instructed that's what was needed?! This company is ridiculous and their salespeople are commissioned based scam artists.

Update: a manager finally contacted me, agreed to send a tech out to fix everything I had been calling on for months and fix my billing due to it I have had trouble with this company every since they smooth talked my husband into a 5 year contract which was the biggest mistake ever... They unhooked my door bell without my knowledge and when I called about it, they say they have a work around... that worked for about a month now I am back to missing people who come over who do not know North Star unhooked my doorbell. I have never been able to view my outdoor cameras on my phone and even on the modem they installed in what is clearly the kids playroom got unplugged, locked us out and they say they do not have the password and cannot reset it nor did they provide it to us in the pamphlet they left with my husband. I have now stopped paying and I am sure I will get fined or something dumb like that but I am not paying for a service I cannot use or that just makes my life more difficult, we signed up to take the stress away not add more.

I had a window broken at my house while I was away and the alarm didn’t go off to notify the police. If the police would’ve been notified, we could’ve held that person responsible and made them pay the $1,400 I had to spend to get it fixed. I called NorthStar so they can pay for the damages because it’s their systems fault for not ringing, and they only helped me with $500. I said that’s fine but take me out of my contract since I don’t trust this system anymore, and they would not. Do not sign up with this company, their equipment is not guaranteed to work. Don’t let what happened to me, happen to you.

Brendan is my technician and his work has been fine

Horrible customer service! My parents had this service, signed a contract in 2014 for 60 months (5yrs). The service NEVER worked right, and my father who signed them up has since passed. Since my mother no longer needs it (she has home health aids with her), we called to cancel. They said they got a "verbal agreement" several moths ago to extend the contract until 2021, so to cancel, we need to pay almost $2,000 - SCAM is all I can say. So if you have senior parents, make sure you stay as far away from this company as possible. In order to even try to cancel, we have to go to her family doctor and get a letter stating that she has had dementia for over a year - so she couldn't have verbally extended the contract. Who does this to people? The company is not morally sound. Horrible.

This company acts like your "favorite uncle" UNTIL they have finished. That's when they vanish! You can't get hands-on help with ANYTHING. You have to agree to a 60 month contract. When that registered with me that would be FIVE years, I tried to back out. My husband is 86, has diabetes, COPD, kidney failure and Alzheimers! I expressed that he probably would not live 5 years. They said not to worry - the contract could be transferred to another home. I said we might have to go to a nursing home; to which they said they would "make a note in my file - everything would be OK." Unfortunately, I believed them. Now they are gone - never to be seen again.Even when the batteries quit in 2 months and you discover the installation was not done properly. (They offered to mail me a screw to fix it!) DON'T GIVE UP ADT (OR ANY OTHER ALARM COMPANY) FOR THIS COMPANY!

I am a new homeowner and I made the biggest mistake when I open my door to a salemen who pressure me to signing a 60month contract for NORTHSTAR ALARM. so far the only biggest mistake i have made when it comes to purchasing my home is my Alarm service please do not make the same mistake. I was offered free equipment which include 2 panel, camera, sky-bell camera, glass breaker sensor and alot more. The sales rep tried to pressure me into doing a review 2-7 days after installation by text messages and phone call, begging and pleading for a 5 star review. I told him that I can not do a review on something I have not used. My question is that what is the purpose of having all this equipment If i have to keep calling for it to be fixed. I have had tech come out to my please more than 10times in he past 9 months. I have to call may be 4 time just to get one visit and when they come issue is not fix. I get tired of calling sometimes because i feel like it is a waste of time. Because When you contact them, you will have to wait 2 business days for a tech to call you back to schedule to come out to your home. Please do not get stuck like be I did not do my research and just went with the artist they sent to my door. Do not get stuck with crappy equipment and terrilble customer service. This company is not worth it, and if you get great service or not , if you equiment works or not they automatially take money out of you account and if you cancel they charge you for the lenght of time your contract is. If I really have the money I will love to pay them off so I can go with a better sercurty sytem because I really need it. I work night's and have having a secure home that you are paying monthly service to is a just a nightmare. t