NorthStar HomeReviews of northstarhome.com

We have been with Northstar Home for several years now. They have been the absolute worst company we have ever worked with. There were several instances where our home alarm was tripped and we never received a call from the monitoring center. The police would show up. After 2 calls per year, we're charged by our local jurisdiction for false alarms. Their equipment was faulty from the start. We never did get our doorbell alarm/camera to function correctly. In trying to cancel our plan, we waited on hold for hours. The person answering the call said we needed to speak to the cancellation department. We left multiple messages and continued to call back until we reached someone in a different department who told us to email a cancellation letter to : noc at northstarhome.com. We received an automated response that someone would get back to us in 2 weeks. That came and went without a contact. The next month, we were billed our reoccurring monthly rate. I finally got someone on the phone again who after 3 transfers took my early cancellation payment. Do yourself a favor and avoid this company at all costs!

Do not buy from this company! A door knocker told me they could install cameras, a new doorbell and alarm for $48 per month. I went forward because I was having problems with an autistic kid in my neighborhood that kept coming into my yard. I was told by the police that I should get a camera. Immediately after they installed the cameras, NOTHING WORKED! I had their tech out 8-9 times. I had Cox out 10-20 times. Everyone blaming the other. The Northstar tech stopped responding and I finally broke down and had a mesh wifi system installed and I called Northstar directly, told them what was going on and that I could not get the cameras to work. They sent out another tech ($99) who immediately told me that I had too many cameras and that I had been taken advantage of... His fix was to unplug 3 cameras..... So now I have 3 cameras that I am paying for that I cannot use. I was told that the alarm system would work with my Alexa devices. That I could say "show me my front camera" or talk to people through the doorbell... ALL LIES. It does NOT work with Alexa. You cannot see the doorbell and if someone does ring the bell, you have to log into the app and talk through a 2 way radio. After a month, I removed the Skybell and reinstalled my ring doorbell because at least it works with Alexa and you can talk and listen to people at the door. They lied about the bill too. That $48 bill is actually almost $70 and the equipment is almost $4000. Just avoid this company!!!

Horrible technology for 2020. Horrible customer service. They provide poor service for what they are paid for. Doorbell camera hasn't worked in over a year. The garage camera won't pick up motion. My trail cam beside it picks up 20x what this camera picks up. Customer service gets you nowhere when you call. Stay the h*** away from Northstar Security.

Terrible company. I called 2 days late of the 60 day period in an attempt to cancel my contract with them. I was informed that I was automatically added to the 18 month extended contract. I am now about to start trying to find any instance of them breaking contract over the course of the last 5 years in an attempt to get out of it and save myself $1000 over the course of this next year and a half. This company couldn't give a care about customer service. They are going to hide behind a terrible contract and take your money. If you are considering them, just stop. If you insist on going with them, then be sure to read the entire contract very closely before signing anything.

If you are considering signing a contract with this company really think hard and twice about doing it. Once they get there teeth into you you have to contentiously jump through hoops to get out. They are very good at stating that they care about clients and customer service however they will not work with you at all. I missed my out window by one month and now they are telling me that I will automatically be renewed for another 18 months. When I sent an email I didn't hear anything from them for an entire month for them to only tell me that they will not cancel my contract. Basically they told me to just go F&*$ myself. The main reason for cancelling is that the equipment was never installed properly. So I have a system that is constantly running on low battery that also will never connect with internet. I can't actually use the cameras and nothing as far as security is actually working as promised. On the nice note the company will come out and look at it at my expense. Just more proof that you need to look elsewhere for a security system. Multiple problems with a company that just cares about itself.

Don’t sign with them!!!! We, too, were shocked to find out that we were tricked into actually being stuck with a 5 year chain around our necks. The system set off falsely, stopping us from using it due to the fines we would receive from the city. It started to malfunction, twice, but the repairman could never seem to be able to fix it leaving us with having to find a way to turn off the obnoxious beeping at all times at day and night. We moved to another state, renting our house. They can’t use the system and we can’t install a system in a rental house here, our only two options for getting out of the burden of their overpriced contract, so we are counting down the days until our 5 year sentence is up. When is that? Don’t know yet as it is impossible to find on their website so I guess I’ll call, wait, call again, wait, write, wait, .... I would never recommend this company to anyone!!!

Equipment was fine and tech support is ok. The problem is the companies policies and account/costumer managers. They sign you up but in the fine print it'll say if you do not cancel in writing within 60 days you auto renewal for 18 more months. None of the cancel information is on the website and you have to call and speak to a account manager which can take days to get in touch with because they are "so busy". The AM did retract my 18 months but still made me do 60 days so I am stuck paying two more months at $50/month since that is a "company policy" Ring is $100/ year. Soon as my 60 days is up I am done and will not recommend NS alarm to anyone in the future.

If I could give a 1/2 star, I would. I had a horrible experience with North Star. When I called to cancel, I was told I was locked into another 18 months after already completing 5 years with such a heartless company. They give you a long contract then do not contact you when your contract is ending. The contract is automatically renewed from a contract signed FIVE years ago. The representative attempted to "drop my rate" yet increase my time. I am leaving this company at the first opportunity. They should lose any lawsuit against them. Extremely horrible customer service. Expensive service. Long contract terms. Worst company I've ever done business with. Stay FAR away!