NorthStar HomeReviews of northstarhome.com

Nick did a great job on getting my unit in and telling me how to use it I will highly recommend him to my friends. And Northstar. Gary Gonzalez

NorthStar Alarm Services are heartless. After becoming jobless due to COVID-19, NorthStar Alarm Services will not void my contract/agreement. NorthStar Alarm Services is not an essential item.

Terrifyingly poor experience. Dishonesty - We were initially told it was a one year contract. It turns out it was one year for the hardware, but 5 year service. Misleading phrasing to lure us in, but hey that’s just business right? Inattentiveness - it took 5 days, 5 DAYS, for anyone to get in touch with us after the security panel had been tampered with and disconnected, and then when I did speak with someone they claimed they’d been trying to reach us at a number that wasn’t associated with anyone in our household. They also had an incorrect verbal passcode ‘pop up’ when I called in, but they were able to find and verify the right one. Sounds like either someone altered information in my account, or someone was looking in the wrong account and didn’t want to own up to their mistake. Either way, very very unsettling. And now they’re doing everything they can to keep me from being able to cancel and lock me in to an unreliable, inattentive, and misleading company service. I definitely will be getting the word out as many places as I can.

Don’t sign you’ll be in high rate contract forever. They auto renew without even checking with you if you want to renew. Most expensive service, didn’t realize until after I signed up 5 years ago and now I’m stuck for another 18 months. That is is I remember to cancel in request in 16 months.

If I could give them ZERO stars, I would... This company is a total scam operation and it breaks my heart to see someone recently as today give them 5 stars based on their new service. DON'T SIGN A contract with this company!! They have extremely shady business practices and take advantage of seniors. I have filed a complaint with both the AZ Attorney General as well s Utah's, where they are headquartered. They locked my elderly mother into a contract ages ago, which she regretfully was paying on auto-pay. She sold the house 3 years ago and was forced to continue to pay due to their shady contract renewal "policy", which they then refused to provide her written proof of. It renews automatically every 18 months unless you tell them ahead of time to cancel, but they only allow certain, stringent ways of cancelling, don't tell you what those are up front, and/or change their story every time. Handling the account on behalf of my now 85 year-old mother, I have been trying to cancel her contract for the past 3 months, and only just now have they finally agreed (supposedly) to cancel. Frankly, I'll believe it when I see it in writing. Especially since before I took over, my brother tried to handle this for TWO years before giving up! Again, PLEASE DON'T SIGN with them. That's their main problem - they refuse to provide you with anything in writing. Google them - they are being sued or subject of complaints in nearly every state they operate. How they can continue to operate with such a horrible reputation and not doing anything to resolve or fix their reputation is beyond me. You complain to them directly and they truly don't care.

Our 2 representatives Max and Matt were very informative, polite, nice and well groomed. I appreciate them stopping by, as I was needing this type of easy system.

They get an F rating with the Better Business Bureau for a reason! I also have filed a complaint with the Nevada Attorney General's office for unscrupulous business practice. I was pulled into Northscam by a slimy salesman who came to my door and talked me into letting him in. He just "happened" to have a tech with him so before they left I was hooked and the system was installed. I had problems from the start and calling them was a horrible experience. They would treat me like crap and tell me I had a contract, and basically not help fix the issue. 3 years into the "contract" I moved from my home of 40 years to a smaller place. I couldn't take their crappy system with me. They still charged me $99 to REINSTALL a system I didn't have! I am a widow barely making it on social security but they still take $49 out of my account every month. Beware because they will automatically renew your contract and you will never get roid of them. I was told this by someone who had this happen. So, I started last year telling them not to renew!! They wanted a "certified" letter. I sent 4....they kept "loosing" them. They finally acknowledged that they had the letter. Supposedly my "contract" will be over April 2021. I am so afraid they will not honor it!! They are scumbags!!!

I have had on and off problems at least 6 months into my contract. I have called NorthStar Security 3 times this week. Monday’s call was to cancel my contract because their Skybell and app work maybe half the time. It was then that they told me the only ways I could cancel was to pay off the $3300 I still owe them on my 5 year contract OR I could get someone else to take over my contract. Not in a million years would that happen. So I asked for a supervisor, I waited on hold for at least 15-20 minutes and got hung up on. That brings me to my call this morning. I figured that if I had to be stuck in this contract for another 4 years I might as well get what I want. I called and asked them if I could add onto my contract and get the 2 cameras, that is when I was told no once again. I was told that I can only “upgrade” my contract after 3 years of being with them. I have to stay in my 60 month contract and not make changes until year 3 and can’t cancel until year 5. This evenings call was to let them know that I was going to let others know the truth and the “supervisor” offered to get me $500 off of my $3300. I told him that I would uninstall all of their equipment and drop it off where ever they wanted and he told me that my stuff was too old, I signed up on 10/12/18. NorthStar is a trap and a scam. I would rather have no security system than have NorthStar. STAY FAR AWAY!