NorthStar HomeReviews of northstarhome.com

Northstar has poor customer service... no one answers the phone... have to call 2-4 days before anyone picks up... lack of communication of account... equipments fails... I do not and will not recommend this company what's so ever to anyone... dissatisfied customer...

To begin with the reason NorthStar exist in my house was because of my father, he has since passed away and I am not able to pay for it anymore. Well, I called the company to let them know that I was not able to pay anymore since my dad was the one that paid for it unfortunately they told me that I was under contract and I understand completely I however explained my financial situation with the gentlemen on the phone and he seemed quite rude and almost said that it was too damn bad so the payments are coming out of my bank account. Now I am getting phone calls saying that I am behind on payments, how can I be behind payments if you all are automatically taking the payment out of my account? If there's no funds to pay there is nothing I can do about it I am a one income household and I'm barely making it, besides I don't even use the system anyway. Now I hate myself for getting into this mess, I had no idea my dad was going to die this soon, money is extremely tight right now I don't make enough, your salesperson sure know how to sweet talk low income people how to invest in something that they can't afford, and we were dumb enough to fall for it.

No Tech ever available!

We had another alarm service. Every time I called them with a problem either they didn't solve it or they charged me for everything including service calls. Your salesman ( Johnny N. ) was great ! He didn't hi pressure me. Walked me through everything. The gentleman who installed the system arrived when on time. After installing system walked me through it also. I felt quite comfortable with operating it. A month later was having problem with alarm. Called Johnny. He called your company and someone was calling me with in 5 mins. This gentleman determined the problem walked me through it and it was fixed in a matter of mins. No extra cost, and it was able to be fixed without having to rearrange my schedule for a repair which you would have sent if the problem wasn't rectified. Thank You

No more worries and I love the doorbell, know everything and everyone at my door even if they just walk by it all gets recorded and I can talk to them, every room is covered, all for great price, wished I done it sooner thank you.

Not enough Tech support, Cameras have not been working over a Month and have not received a Answer!

I had no intention of purchasing a security system that day. This was, however, on "the list" of improvements I eventually wanted to make to the house. Besides, my next door neighbor, a local police officer, had one. My repeated requests for a brochure to review at my leisure were politely ignored as the salesman, Joel, deftly steered the conversation back to the presentation. When he finally shook my hand to leave, the installation guy was running wire, Joel had a signed contract, and I had a NorthStar Home security system. To be fair, Joel had been honest, there were no hidden costs, customer service has been responsive, and the contract did allow me a three day grace period to back out. In the future, however, I will not be answering the door to any more salesmen.

Very dissatisfied with your billing department. I received an email from your billing department stating I was late on my payments when I haven't even received my monthly statement in the mail like I requested. I also talked to someone who was going to email it to me when we hung up and it's been over 24 hours and nothing. Can't wait till my 5 year contract is over and I go back to ADT.