NorthStar HomeReviews of northstarhome.com

What a con. Even if you give them notice they don't accept it. Do not deal with these thugs.

Great Company. Sales guy did an awesome job. The installer was very knowledgeable and made sure we knew how to operate the system. Love having the cameras and being able to see who is at the door even when we are not home.

This company is a joke! Not funny, bad! I have been trying for months to get in contact with them. Each time I call, I get transfered to a line that just rings or if I leave a message, no one ever calls back! I even tried to get in touch with the alarm safety specialist that came out to my house, no answer with him either. I just him to help me get someone. They gladly take my money, but don't deliver after the install. I highly recommend that no one else gets suckered into this deplorable company.

HORRIBLE company to work with. I'm NEVER able to get through, NEVER am able to get service. I waited my 5 years and paid the monthly fee even though I had ZERO service, before I called to cancel. Only to find out they auto-renewed my contract for 18 months and would cost $885 to cancel. Do NOT fall for this company. They are all rainbows and unicorns at install. Once the contract is signed, you're done.

DO NOT FALL FOR IT!!! ITS HORRIBLE. NOTHING EVER WORKS AND YOUR STUCK IN A 3-5YEAR CONTRACT. AND YOU HAVE TO PAY FOR A TECH TO COME FIX THE CRAPPY EQUIPMENT THAT IS CONSTANTLY DOWN

A big mistake It was a big mistake that I have made to sign a contract with this company. Basically, there were guys who are going on street knocked door by door to sell this kind of "security" equipment. There are many truth about this company: once you sign on it, you will be hooked and you can't never get out of until you pay all the rest of months of contract. You guys should know it. Please check, check carefully with documents and others to understand the nature of the contract. Don't sign for long term contract like me (5 years). It's a terrible. Customer service is bad. They basically say "yes, that's what you signed, you're hooked.". The guys on the street are hired as short-term. There are many other good companies out there too. And you can set up your security system way better and a lot cheaper nowadays.

Terrible company....the nicest people are the sales person and the installation technicians. The rest of my experience with customer service was awful. I called about cancelling my contract twice, first I was told I had a 5 year contract when I thought it was 3. The second time I was told I had to cancel within 60 days prior to the contract end date. I mailed a letter canceling the contract 30 days out (my mistake). No one contacted me to say, sorry your request is late. When I called in October to say please cancel you are still charging me. I was told my cancelation letter that they had on file from June 2, 2020 was rececived too late to cancel the auto renewal in July 13, 2020. To end my contract I have to pay over $700. Mind you, they had not provided service for three months and will not for the next 9 months. I am still obligated to them until July 13 2021. However, they will hold my cancelation request from June 2 and apply it to not renewing a 2022 contract. Ugh!

I opened the door to a Northstar Alarm Salesman. BIG mistake. I listened and fell into the trap purchasing a security system from him. I wanted to protect myself from thieves breaking into my home. What I found that the thieves I should have protected myself from were those running Northstar Alarm in the amount 0f $67.71 per month for 5 years. No upfront cost of materials and installation seemed to be a good deal. At first I thought I had a neat system. I was impressed by the doorbell replacement which had a camera with the ability to record and converse with anyone at my front door on my cell phone. My deadlock key was replaced by a touch key lock. I started setting my new system, but stoped setting it because of false alarms. Police started billing me for false alarms. I started getting motion sensed alarms from my doorbell camera when the wind blew and moved the branches on my bushes. I attempted to fix this but as a result lost this due to changes I made to settings. Notices were setoff by system for low battery and lock door sensor in my workshop. These were set off in the middle of the night. After complaining to Northstar, I got information needed to silence the system. After putting up with this I spoke to company representatives describing what was going on. I was sent a battery pack and another door sensor for me to do the replacement. This is not covered by them. The battery pack was not the same as the battery on the system. The replacement sensor was also different than that was on door. I asked them to cancel their services. I was told that I have a five year contract which I am obligated to complete. $67.71 x 12 = $812.52 per year. $812.52 x 5 = $4,062.60. This is the cost of listening to this Northstar Alarm salesman. I finally found this place where I can complain and hope that others will not fall into the same predicament I find myself in. If there is a way I can sue Northstar Alarm, I would in a minute.