Nordic Knots Reviews | Read Customer Reviews of nordicknots.com

Nordic Knots Reviews | Read Customer Reviews of nordicknots.com

Nordic Knots reviews

619 approved reviews, newest moderated first

Ken M.
Jun 17, 2026
Wonderful product, excellent service
We're very pleased indeed with our new Nordic Knots rug: the colours, design and, above all, the quality of construction, are even better than we'd hoped for. Throughout our interaction with Nordic Knots, the individuals we communicated with were friendly, informative and extremely prompt in all their responses. Tracking our shipment via FedEx wasn't quite so easy: no personal point-of-contact, changed delivery dates at short notice, and lack of notifications all served to highlight what excellent customer service should look like, as supplied by the Nordic Knots team.
Response from Nordic KnotsJun 17, 2026
Hi Ken, Thank you so much for the wonderful review! We're thrilled that the quality and design of your new rug exceeded expectations, and your kind words about our team mean the world to us. We completely take your feedback regarding FedEx on board—it’s always frustrating when courier dates shift, and we are actively working with our partners to make tracking smoother.
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Sarah D.
Jun 15, 2026
They made it right
Rug was defective but they made it right.
Response from Nordic KnotsJun 18, 2026
Thank you Sarah for allowing us to make the situation right. We look forward to helping you with your next project.
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Raphael
Jun 13, 2026
Beautiful rug, great customer service
Beautiful rug, quick delivery, and impeccable customer service. We encountered an issue with our order, but the Nordic Knots team handled it professionally, quickly, and generously. Communication was excellent throughout, and the resolution exceeded our expectations. Mistakes can happen with any company. What matters is how they respond, and Nordic Knots truly impressed us. A special thank you to Sandra for the outstanding support.
Response from Nordic KnotsJun 17, 2026
Thank you so much for the incredible review! We're thrilled to hear you love your new rug and that our team was able to turn a mistake into such a positive experience. We will be sure to pass along your special thank you to Sandra.
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Nicolas
Jun 12, 2026
Très beaux produits Je recommande…
Très beaux produits Je recommande vivement
Response from Nordic KnotsJun 17, 2026
Thank you so much for your recommendation and your feedback! We are delighted that you love our products.
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Lesley M.
Jun 12, 2026
An initial issue handled well
I initially had a disappointing experience with Nordic Knots after a scarf I had accidentally left in their London showroom was subsequently misplaced, despite having been told it would be kept for me. However, after I raised my concerns, the company responded very quickly and professionally. Their Head of Customer Satisfaction contacted me directly, investigated the issue, apologised, and offered a goodwill gesture in lieu of the lost scarf. I appreciate the professionalism, responsiveness, and genuine effort made to resolve the situation.
Response from Nordic KnotsJun 17, 2026
Thank you for updating your review and for your kind words about our team. While we were deeply sorry for the initial mishap at our showroom, we are glad we could step in directly to make things right for you. We truly appreciate your patience, fairness, and willingness to work with us toward a positive resolution.
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Kate M.
Jun 11, 2026
Amazing customer service!!
Love the quality and look of my rug plus the BEST customer service experience!!
Response from Nordic KnotsJun 12, 2026
Thank you Kate. We are glad you love the quality and look of the rug. We look forward to helping you on your next project.
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Disappointed
Jun 10, 2026
Great rug - lovely earthy orange colour
Great rug - lovely earthy orange colour. Very quick delivery via Fedex
Response from Nordic KnotsJun 12, 2026
Thank you Michele for your review. We look forward to helping you on your next project.
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Ann W.
Jun 7, 2026
Very good quality and fast delivery.
Very good quality and fast delivery.
Response from Nordic KnotsJun 8, 2026
Thank you, Ann, for taking the time to share your review. We are absolutely delighted to hear that you are pleased with your new piece and that it has found a place in your home.
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