Nordic KnotsReviews of nordicknots.com

I have never received my rug. I called 5 times, no one knows where my rug is.

Product does not match images and having huge problems with fedex to send the items back. Would not recommend anyone to buy from Nordic knots

Tapis Grand Chestnut 300 × 300 cm à 1 850 €, livré uniquement au RDC : j’ai donc déjà dû monter moi-même les 40 kg jusqu’à mon appartement. À l’ouverture, le tapis est franchement kaki, très différent du coloris Chestnut / brun présenté sur le site. Je demande immédiatement un retour pour non-conformité. Problème : FedEx ne garantit pas la reprise à l’étage et Nordic Knots ne propose aucune solution de collecte depuis l’appartement. Ils me demandent de trouver et de coordonner moi-même un service de manutention. Cela fait maintenant une semaine que j’échange avec leur service client pour simplement réussir à leur retourner un produit non conforme, et je n’ai toujours pas de solution de reprise opérationnelle. Après avoir dû monter leur tapis de 40 kg lors de la livraison, je dois donc maintenant organiser moi-même sa descente parce que le produit reçu n’est pas conforme à celui commandé. À 1 850 € le tapis, le positionnement est premium. La prise en charge du problème, manifestement, beaucoup moins.

My order hasn’t arrived. When i biught it , it said it would take 3-8days , not it’s been more then a month and still don’t have an estimated date of arrival

Purchased 11 curtain hanger clips for over $100. They didn't suit our space, so we returned them. The return shipping label through FedEx cost $39 for less than two pounds of lightweight hardware. Charging nearly 40% of the item cost to return a package under two pounds feels excessive and unreasonable. We will certainly not be buying from them again, and I recommend no one else purchase from them.

I ordered something that was running out of stock and immediately emailed them to hold it off because I’m on vacation. This happened at night. In the morning, I was told that they can’t because the items is already shipped. 3 heavy rugs, immediately shipped? And there is no tracking link they can provide to prove it. Sounds like lies and bad customer service to me from a company with such expensive products.

Poor quality. I bought a signature jute rug for 1.3k. Within a few weeks it started falling apart. Got a replacement rug which is now doing the same additionally I found lots of wooden residue woven within the rug. Can’t recommend buying at this price

I had an appointment to visit London store on the 25 may there was no one there. Have called customer services. No response. ,, emailed ignored all so. Not a good start. Was going to order a 1795£ rug.