Nordic Knots Reviews | Read Customer Reviews of nordicknots.com

Nordic Knots Reviews | Read Customer Reviews of nordicknots.com

Nordic Knots reviews

619 approved reviews, newest moderated first

maddie F.
May 28, 2026
Amended: Great customer support / Previous: Not worth the cost
Amended 6/8/26 - The new Head of Customer Satisfaction at NK reached out to me to discuss my prior experience detailed in the review below. They acknowledged that that was not the standard for customer interaction at NK and worked with me to address the issues I'd experienced with attentive kindness and care. After this experience, the next time I need a rug for my home I will be shopping at NK first. --- I ordered a gorgeous basket weave rug from NK about two years ago. It was an investment piece - $1200. I put it in my bedroom aka a very low traffic area. Within 6 months several strands all along the binding came loose. When I reached out to NK, they sent me a link to fabric glue to order from Amazon and told me to glue the strands back. I've given up that maintenance once it became a monthly occurrence. I'm just over 2 years with the rug now and there are loose threads throughout the center of the rug. You can hardly see the beautiful basket weave for how much it sheds. I hate to leave a poor review - but this was an inappropriately priced item for how quickly its structural integrity (and beauty) faded.
Response from Nordic KnotsJun 9, 2026
Hi Maddie, Thank you for this feedback. We look forward to helping you on your next project.
Report
JAMIE M.
May 28, 2026
A great service as always from Nordic…
A great service as always from Nordic Knots.
Response from Nordic KnotsJun 8, 2026
Thank you, Jamie, for taking the time to share your review. We are absolutely delighted to hear that you are pleased with your new piece and that it has found a place in your home.
Report
gregory T.
May 28, 2026
I had an appointment to visit London…
I had an appointment to visit London store on the 25 may there was no one there. Have called customer services. No response. ,, emailed ignored all so. Not a good start. Was going to order a 1795£ rug.
Response from Nordic KnotsJun 24, 2026
Hi Greg, Thank you for giving us the opportunity to turn things around! We were incredibly sorry for the initial scheduling mix-up at our showroom, but we are so glad we could connect, and get your new Grand rug delivered to you in Scotland smoothly.
Report
Maye R.
May 25, 2026
I was satisfied with the purchase
I was satisfied with the purchase, the follow up throughout the buying process, and the product’s value for money. I would purchase again.
Response from Nordic KnotsJun 8, 2026
Thank you for sharing your experience. Knowing that you are satisfied with both our service and the value of your new piece means a great deal to our team. We look forward to assisting you again in the future!
Report
christoph
May 24, 2026
Rundum sehr gut
Lieferung, Verpackung, Qualität der Ware, alles top
Response from Nordic KnotsJun 8, 2026
We love hearing this! Thank you for taking the time to highlight our packaging and product quality. Ensuring a seamless experience from our brand to your doorstep is exactly what we strive for. We hope to welcome you back for another project in the future!
Report
Martine D.
May 23, 2026
Je suis très satisfaite de mon tapis
Je suis très satisfaite de mon tapis Qualité parfaite La couleur est plutôt conforme aux photos. Le délai de livraison a été assez court. Le seul bémol aura été la livraison avec un livreur refusant de livrer le tapis au 1 étape. Comme j’étais seule au moment de la livraison j’ai dû demander à un voisin de m’aider🥴 Service client à l’écoute et très aimable.
Response from Nordic KnotsJun 8, 2026
Thank you for the wonderful feedback! We are delighted that you are pleased with the perfect quality, color, and swift delivery of your new rug. We sincerely apologize for the inconvenience caused by the courier's refusal to carry the package up to your floor. We hold every touchpoint—including the final delivery—to a high standard, and we will certainly take your notes into account as we work with our global shipping partners. Thank you for your patience and for being a part of the Nordic Knots community.
Report
Consumer
May 22, 2026
Tapis reçu en 5 jours ouvrés
Tapis reçu en 5 jours ouvrés. Service Client réactif. Tapis en laine de très bonne qualité. Je suis entièrement satisfaite.
Response from Nordic KnotsJun 8, 2026
Thank you for sharing your experience. We hold both our textile craftsmanship and our client care to the highest standards, so knowing your piece arrived in perfect time is incredibly rewarding.
Report
Helen J.
May 20, 2026
Gorgeous wool rug
Absolutely thrilled with my new wool rug for my bedroom. Feels amazing under foot. Thank you
Response from Nordic KnotsJun 8, 2026
Thank you so much for the lovely feedback! We are absolutely thrilled to hear that your new wool rug has brought that extra layer of comfort to your bedroom. Creating pieces that feel beautiful underfoot is exactly what we strive for. Enjoy your serene new space!
Report