Nordic KnotsReviews of nordicknots.com

Not the best experience. Received a rug which was really poor quality- it wasn’t even straight along one of the sides, with the 2 ends different widths. Sent in pictures and they agreed it was faulty. Had to fight for the return postage to be paid- it’s a massive hassle returning items because of new customs rules now we’re not in the EU. Refunds are issued 14 days after the item is received. I then found they had taken off the value of the postage, having agreed not to. Whole process start to finish 6 weeks for a poor quality/ faulty rug. Update: Nordic Knots contacted me swiftly after I left this review and read through all the contacts/ genuinely listened to what I had to say. They apologised and offered me compensation which was gratefully received. I have amended the review rating accordingly.

As a designer, I have specified NK rugs many times over the years, both from their stock collections and as custom pieces (custom sizes and shapes). My experience with their stock rugs has consistently been excellent. The product quality is beautiful, deliveries have been reliable, and the overall process has always been smooth. Unfortunately, my experience with custom orders has been quite different and has fallen short of the level of service I expected from a high-end brand. Communication and responsiveness were lacking throughout the process, and it was difficult to reach a dedicated point of contact or receive timely updates. As a repeat trade partner, I also expected a greater sense of collaboration, ownership, and willingness to help navigate the custom process. The rugs themselves are truly beautiful, which makes this feedback all the more disappointing. While I would continue to specify their stock collections with confidence, I would likely explore other options for future custom projects unless the customer experience improves.

Snabb och bra leverens.Snygg matta till bra kvalitet. Motsvarade helt förväntningarna!

Prachtig tapijt gekocht, heel mooie kwaliteit en snel geleverd.

I ordered from Nordic Knots for a client and we are both so pleased with the drapery. Each panel was individually wrapped, which is the first time I have seen drapery shipped - I greatly appreciated the care and attention to detail. We looked at several options but these were just the best option again and again. The cost is an investment but it was not much different than the other options we considered. They are the perfect weight and color and in design, it is all in the details. Quick shipping, smooth purchasing. Highly recommended!

This custom rug was our second rug from Nordic Knots. Not as smooth as our first time as after inquiring about the order 3 months after ordering, I was told that there had been a mistake and the order had not been placed. Nordic Knots did offer a partial refund, so I placed the order again and waited another 3 months. In June (I believe the date was June 11) I received an email that the rug was ready for delivery. I kept checking for a delivery date but did not hear anything from the delivery folks. I reached out to Nordic Knots regarding the delay in delivery. They sent a contact number and an email address for the delivery company. I called on about June 18 and was told I would be contacted “in a few days.” I heard nothing and finally called again July 1. I also sent an email on that date. I was finally contacted by the delivery company and the rug was delivered July 7, almost an entire month after it was available to be delivered. We do love the rug, but the error in the initial ordering process and the long delay in getting the rug delivered (after it was ready for delivery) were very frustrating. I hope Nordic Knots initiates some type of status reports for customers so that customers have a clear understanding of how their order is progressing. I also hope the delivery process improves.

Update: after leaving this review the head of customer service got in touch to resolve the issue and agree a partial refund. It's a shame it was only properly dealt with at this stage. Upon ordering the curtain, I was also not told that the brackets and rings would need to be added (in addition to the pole) which resulted in further delays. Nordic Knots need to improve customer service from the outset so these issues don't arise. I've upgraded from one star to two. Terrible service so far. I have ordered curtain and Roman blinds but have still not received the items or an ETA on when they will arrive despite asking 8 times. The customer service is very poor and I am left chasing constantly for updates, with a lack of response and emails going unanswered. Much of their online marketing clearly states a 1-3 week turnaround for made to measure, but this is misleading in my experience. I was told the Roman order blind was never put through after a month had passed, but still not update on when they would arrive. I explained throughout that timings were important as I'm heavily pregnant and needed the blinds installed before I give birth, which now won't happen. For a company which presents itself as high end (and is expensive) the customer service is awful and stressful. They have taken payment in full upfront and I still have no idea when or whether these curtains will ever arrive. Wish I'd opted for something else. I would save your money and avoid!

The details online were exactly aligned with the product I received. Amazing! Also, the support service while I was waiting for the order to ship was equally amazing.