NOMATICReviews of nomatic.com

Great customer service, didn't ask a million questions and helped me get a replacement product

Updating my review. I received my Peter McKinnon backpack and boy this is a well made camera bag with all the bells and whistles. Impressive!!! I contacted Nomatic in panic because the backpack came 2 days later than the bundle. They responded promptly. Thanks again Nomatic!

I love everything about my Nomatic backpack. I have had it for almost a year now and would buy another Nomatic product in a heartbeat. Quality is outstanding. Love, love, love.

I asked for a coupon to replace my nomatic wallet and they replied saying they would send me a new one for free. Also very professional. Thanks !

My experience with Nomatic is being really great. Great products and very professional staff, on time delivery, great and efficient support service.

I’m on my 3rd Nomadic product and love them all but what is most impressive to me is my resent experience with my last shipment. No shock but FedEx screwed up my delivery and I never received the shipment. Within 24 hours of notifying Nomadic, they had a replacement order inflight. Best in class customer service! Great product, even better customer service!

Just got my Nomatic travel backpack. I've owned the same LL Bean backpack for 24 years. I own the 40L and the carry on classic. So far so good. I don't use a laptop, so I wish there were two different usable compartments. With that being said, Nomatic is the only luggage I will ever buy. I can use my 40L backpack and my classic carry-on as my only luggage for a 10ish day trip, without having to check a bag. All of my essentials are easily found and I can slide my 40L onto my classic carry-on. Spot on perfect. Buy this product! I love to travel without checking bags.

My hope is that people will read these reviews before they purchase any products from Nomatic. On July 9th, my wife ordered a backpack for me that she expected to present to me as an anniversary gift and to celebrate my new job. According to their website, the order should have been dispatched by Monday, July 13th and received by July 20th. Needless to say, we didn’t receive the order by that date, we only received an order confirmation. My wife sent them an email on July 21st asking when we were going to get the backpack. On July 22nd, she received a reply and was advised that they would reach out to the warehouse and see why the order was being delayed. FIVE DAYS passed with no follow-up, so my wife emailed them asking for an update. They responded, saying that the order had been recreated and that it would take 1-3 days to process. Mind you, we NEVER got an explanation as to why the order was delayed in the first place. They have been EXTREMELY vague! On July 31st, we received a shipping notification with NO tracking number or estimated date of arrival. We have since attempted to contact them and have received no response, customer service is GHOST! And, as I am writing this, I DO NOT HAVE THE BAG THAT MY WIFE SPENT OVER $260 FOR!!! This has been an incredibly frustrating experience. At this point, I could care less about the quality of the bag. From this experience, I know that we will NEVER order another product from Nomatic, nor will we EVER recommend it to anyone!