NOMATICReviews of nomatic.com

NNomatic Travel bag ordered and paid for on the 4th October from the UK site with “next day delivery” was due to arrive on the 6th. It finally arrived, 8 emails, five abortive ‘chats’ in which no one responded and I replacement bag later, on the 16th. To be clear Nomatic bags are brilliant, light functional smart and innovative. But this incident reveals that their customer service is awful. Email is the only way to contact them and they just don’t reply for ages. There is a trend toward a particular experience that bedevils modern customer service, if your in the 90% whose delivery goes according to plan then great, but if your in the unlucky 10%, you are on your own. Come on Nomatic. Apple have shown the way on customer care, you need systems as good as your bags.

Can anyone from Nomatic please reach me? After you responded about my warranty case needing to go to your experts, I have been trying to mail you for almost 2 months with not a single response since july 25th. It is the second bag i have received where the zipper has broken. I have tried to contact you with no response. Plz help..

I ordered from their refurbished section. They claimed full functionality. I was missing one of the zipper pulls and missing a divider. I sent them an email and filled out the online web help. I did not receive a reply at all. I had to go to the website and engaged their live chat. I was able to get a person and the person said I can get an exchange but when I went to the site it only offered refund. I opted to keep the bag and they sent me an extra divider. I had hoped they would be more responsive to issues.

After purchasing the PM travel bag I was stoked when they released the every day bag. The bag came and I noticed the zips they advertised were not on the inside of the bag and I was offered a replacement bag, kind of annoying or petty I thought but they prided themselves on these cool zips. So the 2nd bag came yesterday and the button for "the loft" was not attached, it looks crushed and won't do up. Emailed GOMATIC again and they offered me a 10% refund as they have no replacement parts and was not offered a replacement bag. For a £370 bag I really dont expect anything to be wrong twice. Customer Service was quick at sorting it out, the build quality is good but how did I get 2 faulty bags in a row. Overall the bag is great and I can't knock the rest of it. Just wish there was better quality control and I know thats hard to do when things are made in other countries and you can't check everyone of them. I guess it's just my luck.

Customer service was quick, friendly and helpful- placing the order was super easy. I can see why people are always complimenting Nomatic. Excited to get my bags! EDIT: I received the bag and I will say I am enjoying the product itself. But, as it turns out, waist straps are actually included with the bag purchase and do not need to be purchased separately- something that was not clear on the product page, when I bought it. However, Nomatic won't cover the return shipping cost, almost $12 on an item I paid $14.99 for. You can get a store credit to buy something else but even that takes a chunk out of your refund. I reached out to customer service and they will not cover shipping. Lo and behold, I went to the page for the travel pack today and now under included, it now lists "waist straps" as included. In my opinion, A bit disingenuous to hold onto my money for what boils down to a confusing product page that they've now fixed after the fact. EDIT: I shared the screen shots of the page with Nomatic, and their CX rep sent back screen shots of a separate bundle page that, highlighted showing waist straps listed. They apologized for any confusion their site caused but still want me to pay to return the items to them. EDIT: A Manager from Nomatic reached out via email to apologize for the confusion. They issued a refund and are sending a prepaid label to me.

I wish I can give this 4 star or higher because I believe in the company, seeing great reviews from lots of people has convinced me to buy a product from them. I ordered a McKinnon Camera Pack on March 1st along with a accessory case with cosmetic defects with Route Package Protection, I have since received the accessory case but I still have not receive updates or the status on the McKinnon Backpack, I reached out to see if there was any problems with my order but answers I got back were really vague, one of the members said they'll check in with their warehouse and get my order out asap to me and if I still haven't receive any updates in 32 hours feel free to contact them again. Well unfortunately I didn't receive any so I reached back to them and it took a few tries before I got responses back, and answers I got were again vague or unrelated to my order. I was so excited to have a camera bag that a lot of people is so hyped about and that I can use it when I travel to places, but I haven't received it. There are so many great reviews and I truly feel happy for the people that got a great experience, but unfortunately on my end I didn't get a great experience with the customer service. Its been two weeks now and I am quite bummed out and sad because I was so excited when I place the order. I truly hope that it is just delayed because of Covid-19 but I hope I receive my package soon with the package protection service I purchased.

UPDATE: 2 days after writing this review, I was contacted via email by Nomatic stating my warranty claim was approved and they are shipping me a replacement bag. While it took longer than what many customers should expect to receive a response (nearly 3 weeks), I must credit Nomatic with standing behind their product and warranty. I have a 6 month old Nomatic Messenger Bag that I thought was the best bag for my laptop I've owned. While in otherwise like new condition, the large front zipper failed coming apart from the bag itself. Since the bag can no longer close, it is rendered useless. These things can happen even with the best of products so I submitted a warranty claim with pictures of the failed zipper. While I received an automated response saying a customer service representative would contact me, I waited...and waited. After 5 days I emailed them inquiring as to when I might expect contact as I have an upcoming business trip and need a working bag. Within minutes I received a somewhat curt email explaining their customer service hours with instruction to not submit another warranty claim or I would lose my place in the que (exclamation point). Nothing about an ETA for when customer service might contact me. Since then....crickets.

Hard to quickly find what you’re looking for.