New Era CapReviews of neweracap.com

You can’t make this stuff up. I ordered a Dodgers cap as a Christmas gift and was sent a Kansas City hat. I sent them pictures of the KC hat that had the Dodgers price sticker on it. They sent me a return label and then proceeded to charge me an $8 shipping to return it CRAZY!!!

Horrible company. I bought a nice hat for my dad for Christmas and it came super late. It didn’t fit him and the return policy is terrible, I couldn’t exchange it. Instead I had to send it back for a refund and then re purchase. It took forever for the refund to go through and they only refunded $45 of the $57 I spent on the hat. They also do not respond when you ask for help. I will never buy from New Era again, at least from their online website. I recommend double checking everything if you do decide to purchase from them.

DO NOT ORDER FROM THIS COMPANY!!! It took 4 weeks to get the wrong order. Then they say, here's a bunch of instructions to send it back to China! I bought a jacket for my girlfriend on Black Friday. I got 50% off. They sent the wrong product. The product I ordered is now out of stock! Then they say I'm only going to get 25% discount once I reorder. There is no way in hell I would ever order anything from this trash ass company again! Save your money and your pain and suffer. They screwed up and now the want to upcharge me to reorder the same product. Absolute BULLSHIT!!!!

I received a gift for Christmas and it didn’t fit. I have the original receipts and tags are still on. It was purchased in October and I was unable to return even for store credit. The person who gave me the gift saved all her money for it and now it’s wasted. The XL is definitely not a true XL.

I got the hooters hat and thought it was perfect, then pulled it right out of the box and looks like nothing of the hat it showed, it was smushed and full of wrinkles.

Sent me the wrong size hoodie that I ordered for my partner for Christmas - a 3XL when I ordered a small - and said they are unable to replace the item. All they provided me was a 25% off code to order again from them (which I will not be doing because the hoodie is way more expensive now) and said they would refund me for the cost of the item, but are not refunding me the shipping charge. Very poor customer service that shows no accountability for the mistake they made.

Customer service sucks, no one helps when you’re missing items or give updates on the next steps. They continue to miss items when purchasing more than 2 items at once and will mark as delivered. There’s no way to speak with anyone, the number disconnects you after a minute and will say no one is available. This website is a huge scam and will not recommend shopping here. 0 stars for this company

I ordered a 2025 Salute to Service Buffalo Bills beanie as my first purchase and used a first-time discount code. Unfortunately, the package was stolen from my front porch. I provided New Era with doorbell camera video showing the theft and asked if a replacement or accommodation was possible, but they refused to replace the item. I then reordered the same item when it was listed at 30% off and also used a 20% app discount as a first-time app purchase. One to two days later, New Era unexpectedly canceled my order without explanation. When I contacted customer service to ask why, I was given no reasonable or clear reason for the cancellation. At this point, the item is back to full price, and I am no longer able to use any of the discount codes I previously applied. Between refusing to assist with a documented theft and canceling a legitimate reorder without explanation, this experience has been extremely disappointing. I expected better customer service from a company of this size.