New Era CapReviews of neweracap.com

They sent me 2 damaged items. I immediately contacted them to try to get them exchanged as well as sent pictures of the defects. They told me they do not do exchanges and only returns. When I explained that the cost I paid was lower then the current price and I would also have to pay for shipping as I originally ordered 5 hats and got free shipping, they said they would not honor the original price nor offer free shipping even though they sent me faulty products and this was no fault of my own. When I asked for them to properly honor the prices I paid, they said they don't do price watching! Huh? WTF kind of scam are you running? DO THE RIGHT THING!!!! It also seems like its not even a real person or it's just a person sending automated responses which don't address the issues but rather pass the buck.

This company is the worst! The only way to contact them is through email and they don't respond. I finally received a refund for a cap that I ordered in October but never received. It took 45 days!

I will never order anything from this company again. My order was supposed to be delivered by 11/28/25… it is now 12/8/25. And nobody can tell me where the 150 dollars worth of hats is. It’s ridiculous. Keep the money. I don’t want a refund. But I will never spend another dime with an inconsiderate, unprofessional company. You SUCK!

Sent me the wrong item. It was the correct barcode of the item I ordered on the incorrect hat. Customer service told me I did receive the item I ordered, and then tried to get ME to pay return shipping to send it back. New Era does bad business because they don’t know how to label a product correctly, and I get to pay more and wait longer! What a great deal and way to show your customer you think they’re no better than garbage! Don’t worry though, no phone customer support. They only use chat and the same predetermined prompts. Cassidy, the rep who “assisted” me, made me feel like I was somehow in the wrong. Just send me the correct $3 in material and labor cost hat and admit you guys screwed up. I’ll burn the incorrect one, along with every other new era hat I own.

Absolutely the worst to deal with. You email them and they send you back the same bs auto generated email in response. Complete joke. You need someone answering phones. Not emails. We need to speak to someone live. Also when. Someone places and order they should be able to fix any errors there may be. Then when you ship out an item knowingly knowing thiat its going to the wrong address and you've disregarded all my emails and calling FedEx is a joke also. Because you put in there only you can change the address but when I email you your response is you can't. Screw you and you overpriced trash. I should be able to pick up my package at the FedEx location near me. It's going there anyways and I'm 5 minutes from the placement. Totally unreasonable. Lost a customer. I will never buy another New Era hat as long as I live not for me or my son.

Ordered a hat, they say it's in stock and there's an issue with releasing it. Been over a month, they just won't send it. It makes no sense why they're not sending it. Very unprofessional company

Ordered a cap as a gift. Was expecting it to come when I get a cancelation email from them . No explanation, other than its canceled. So i reached out to customer service and the response I get is it happened at the the warehouse! Bad response, bad customer service, bad business.

This company seems determined to squeeze money out of customers any way they can. I ordered a hat, noticed right away that the size was wrong, and emailed them to cancel the order less than two minutes later. They told me they couldn’t cancel it but that I could return it for a refund. When the cap arrived, I sent it back immediately. They then kept $8 as a non refundable shipping fee, and the rest of the refund has been dragging on for weeks. They received the return on November 6 and as of the 25 I still haven’t seen the refund. Every time I email them they tell me to wait a few more days.