New Era CapReviews of neweracap.com

I ordered Boston Redsox Cap and received

Horrible customer service…placed an order two weeks ago and my order still hasn’t shipped. Only way to contact customer service is via email and they don’t seem to care about resolving issues or providing service.

BS discount codes offered for email sign up, then free shipping that dont work and dont explain why. Essentially they are fake or only for cheap run out stock. Upon asking the reply is 'Please note that discount codes cannot be used in conjunction with items that are already on sale, including best sellers, hot market styles, limited-edition releases, collaborations, featured collections, core or accessories. These items are excluded from additional promotions due to existing pricing, limited availability, or high demand." lol

I will not buy from them again. They sent my order out and I only received one hat and rest of my order with suppose to be 4 more hats didn't come in. I emailed the company basically was told they don't do replacement orders and all I asked for more info as well as if they could look into why I didn't get the rest of my order!

Do not pay for faster shipping, I paid 15 dollars more for a 2-4 day shipping and it took longer than ground and when I asked for a refund, I’ve been completely ignored, this will be the last time I purchase solely from NewEra and will now only buy in team shops where my product actually gets delivered on time. This is now the 4th order I have had where FedshittyEx has been used. Do not buy directly from NewEra, again, buy at a team shop or league shop.

If I could give a zero I would. They never honor discounts. It is a scam. They provide discount codes and free shipping code, sign up for email and then once the order is placed, it never gives you the discounts or option to enter it at checkout. You end up paying full price. I have placed several orders and each time same fairy tale discounts offered, check out and no discounts applied or option to use codes. I email and same response. No one does anything about it. Love the product but It is a dishonest company. What a shame.

I am extremely disappointed with New Era’s handling of my recent orders. I placed multiple legitimate orders for personal use and provided valid payment methods. I previously completed a successful purchase in 2022 using the same shipping address without any issue. Despite this history, my recent orders were cancelled under a generic “fraudulent order” explanation. No specific clarification was provided, and no opportunity for additional verification was offered. I made myself available to confirm my identity and payment details, used multiple verified payment methods, and received no meaningful response, neither by email nor SMS. Cancelling orders after holding funds and providing no direct explanation is not acceptable customer service. If certain shipping addresses or payment combinations are restricted, this should be clearly stated at checkout instead of cancelling confirmed orders without proper communication. I am requesting: 1. A clear and specific explanation for the cancellation. 2. A review of my account. 3. Confirmation on how I can successfully complete a legitimate purchase. I expect a professional response to resolve this matter.

I am reviewing the exclusive Boston Red Sox floral visor 9TWENTY cap, adjustable. Its a beautiful cap I love the sewed floral detailing on the visor but would have loved the flowers to have matched with the purple gradient "B" as well. This would have provided that element to stand out more on the hat. I don't like the choice of the material. It is too thin/light for my taste and I did notice some areas of the hat that are thinner than other areas. The only reason why this hat might last me a while is because I don't wear hats often (only when big games come around or when game season starts) and because I rotate between the few that I own. The navigation within the website is easy to comprehend. The search bar is defiantly the most helpful when searching exactly what I want and what actually exists in inventory. I would like to see more Boston Red Sox adjustable options that are not snapbacks or sizes between S-L. Most of the designs that I truly loved are all either snapbacks or size S-L. I would say that overall my experience with this website and the hat wasn't terrible but it wasn't excellent either. I think for something that is labeled exclusive and with a $40 price tag, the overall material could have been better.