New Era CapReviews of neweracap.com

Don't but from this company. Customer service lies they will not honor shipping times. If you pay for expedited shipping you might as well just thrown your money away.

I ordered a cap from New Era, and FedEx delivered it to the lobby of my building, not to my apartment. Within minutes, someone wearing an Amazon vest stole the package — I even have the video footage. I contacted New Era right away and sent them the video, expecting at least a replacement or some help. Their response: “Sorry, it was delivered to your address — you’re out of luck.” Delivery to a shared lobby isn’t the same as delivery to the customer. Most companies stand by their customers in situations like this — New Era didn’t. I won’t be ordering from them again.

When you look up reviews on the company and ai says mixed reviews quality good customer service and shipping sucks man is that correct- if you have a date you need an item by dont buy here and do not trust their expected shipping times. And when you call them out on it they ignore you. My item ordered the 15th with 7 to 10 day shipping its now the 31st and have heard nothing besides just wait from customer service- finally the tracker has updated and maybe ill see the hat by 11/4 but I was told the 23rd originally and counted on it for a birthday. Disappointed

ひどい。息子に2週間間に12万ぐらい買って、一個だけ交換したいと言ったら交換できませんって言われ。最初から交換ができないと知ってたら買わなかった。交換したいアイテムは買った物より高くてニューエラにマイナスにならないのにあり得ない。レージの時言われてないし、レシートに確かに書いてありますが、そもそも先に言うべきです。

They intentionally hide the fact that you can't cancel an order even if they have no intention of shipping it for a long time. They will tell you they are processing your order right away even when the order does not ship for days. People are not stupid and understand that is just a way to make money lost a customer for good. Even better is how they will respond to your first email with a bot disguised as an agent but when you try to converse a second time you get a formal auto reply telling you to kick rocks

Honestly, don’t even waste your time ordering from the new era store. They always lie about the shipping you pay for Expedia shipping and yet they hold the package for four days when the package was supposed to be delivered at four days order trash shipping they don’t care about your order honestly never had a package come on time just utter waste of time

I call new era cap for some help on the delivery that I never received I’ve told them that I have footage offered that never came to my address she told me as long as the package left there store they wasn’t going reimburse me or send me a new order these people don’t care about your purchase they just want ur money she didn’t even call FedEx to find what was going on the only thing she said to call my credit card number to make a complaint putting me to go through loops they are also full of sh***t they don’t deserve your money either

They left my unit number off my shipping label so FedEx couldn't deliver. Unit number was on my order, so their mistake. Phoned FedEx to correct address they apologized and said they could not correct it, only the shipper. Called New era customer service. They are not taking any phone calls. Email only. Sent email said they could not call Fedex to correct it. I will have to wait until it is returned undeliverable..Maybe several weeks. LOUSY LOUSY LOUSY customer NO service. Don't waste your time with these idiots