New Era CapReviews of neweracap.com

Absolutely would not recommend ordering anything from them. Placed an order for two of there products and they never came.

I ordered a hat on 3/11/26. Here it is 3/26/26 and it hasn't even shipped yet....and they won't return my money.

I run a nonprofit little league team. Purchased hats for my team and the company randomly canceled my order. I reached out to customer service to see what was going on. They mentioned to me due to fraud on my addresses they have to automatically cancel my order. I provided screen shots of the address. Because I used the numerical value instead of writing the address they canceled it? I mean you think you provide the screenshots it would be enough. I got a sad of an excuse saying it was my fault. Even asked for free shipping for my reorder because they said I have to reorder... denied me. Never had I ever had issues with a company like this. Customer service is absolutely disgusting. I work in the customer service/financial industry for many years; I would never treat any of my clients like this. My nonprofit little league team now has to wait double of the time. My poor kids, we used our fundraiser money for that. Do better New Era!!!

1. Usually I’m satisfied with New Era, but my last two encounters with them have left me very disappointed. I ordered a USA soccer hat, and it was deformed, so I had to return it and reorder it, rather than just exchanging it, which means that I didn’t get my original deal and had to pay shipping… RIDICULOUS! Then, the hat that I reordered, was a different hat, but had the same deformity!!! I asked if they could guarantee that if I returned it and re-ordered it again, that it wouldn’t be deformed and they said that it goes through their normal process, which obviously wasn’t good enough the first two orders. So I have a hat style that I really like, that has a deformity… 2. I tried using a coupon code and it came up with an error message. They told me that I may need to try a different payment method as the one I selected was throwing off the discount code. I told them several times that I hadn’t even selected a payment method yet before it was rejecting the discount code. Very frustrating that they don’t listen. New Era is about to lose a customer and they appear not to care…

They sent me a horribly miss shaped and miss sewn hat for the price of a brand new nice looking hat that I purchased on the website. Then there's no way to contact the company except via email.And they will only offer you store credit, which is counterproductive as I am absolutely done with this company.After this experience and they're way they value their customers! Way too many other manufacturers that will soon take your business.Since you don't value your customers enough for their business. Absolutely shady , customer service and company. stay away!!

This mtf suck delivered my shit to the wrong place an tell me next time put a protection on my order wow never again will I spend money with y’all nobody should buy from these ppl they don’t do good business very unprofessional so basically just gave my money way everyone should shop at Lids not here period..

New Era: Where the policies are made up and the website doesn't matter. My husband played it safe and bought my birthday gift early because New Era’s website proudly advertised a 60-day return policy. Imagine our surprise when we tried to exchange a jacket size within that window, only to be told they secretly switched to 30 days back in January. Apparently, New Era has an 'internal' policy they keep as a surprise for after you’ve spent your money. It’s impressive that a multi-million dollar company has a marketing team too lazy to update a landing page, yet a customer service team so rigid they won't honor what is currently in print on their own site. Dealing with 'Cassidy' and the autogenerated runaround was the perfect way to cap off my birthday with some of the worst service I’ve experienced. You didn’t just lose a return; you lost a lifelong customer and an entire family of fans. Update your website or your standards, preferably both. Since you refuse to honor your own stated written policy, I’ll just be letting my credit card company handle this via a chargeback for 'misrepresentation of services.'

I will never purchase anything else from this company. The shipping time is ridiculous. They have no sense of urgency. Over a week and the order still says waiting on details. I will be sticking with LIDS who actually care about their customers and contacting my bank to dispute if it's not shipped soon.