New Era CapReviews of neweracap.com

Customer support virtually non existent. No exchanges, no phone support, no support for gift returns.

Couldn't be left with a worse taste in my mouth after THEY messed up my order. Now it's my responsibility to jump through all of the hoops JUST so I can go through the entire process again? Ordered 2 hats, got 1 completely wrong hat. The process has ME spending my time and money getting the wrong hat back to them, just so that I can (hopefully) get refunded. Then they expect me to reorder the hats I wanted again. What a mess. And don't you think for one second you get to talk to a human on the phone during any of this.

What a scam is this website. Order a cap on 21st july, paid 7 euro for standard delivery(3-6days) and still waiting for delivery. Tracking number only show one thing that the cap was prealerted on the 25th. I think the delivery partner use donkeys or turtles to sent the stuff. No more orders from New Era europe

Bought 3 caps that had to be prepaid. After a long wait and several emails I got a tracking number. After another 4 weeks I still hadn't received or heard anything. I sent another email and was told the postal service in my country had lost the package. Which was BS since the tracking number they provided shows that the package never left the origin country. When confronted with this they offered a 40% refund. This was in late May. Still haven't received anything.

What a terrible company. They randomly refund you, give you no reason as to why, and the only way to check why is to call their premium rate number. Cowboys

I highly recommend ordering from New Era. Fast shipping and delivery. Top notch products as advertised.

Logo on my hat is crooked. Tried the website looking for a customer service number and they instruct your to hit the "help" button in the booth right of the website. No "help" button, no customer service number. I owe about 50 hats and won't buy another one from New Era. Extremely disappointed

I am truly amazed with the fast shipping and tracking information that was provided. Thank you so much. The package was delivered to my front door and I am very pleased with my New Era fitted hat. Like everyone else I read reviews before I make any purchase. Yes, I was skeptical but I still decided to purchase anyway. I can definitely say I'll be purchasing from this company again. I love my hat.