New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back over 90 years.
New Era Cap (neweracap.com) has 366 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
366 approved reviews, newest moderated first
MARTINA G.
Bad review because of the currier. The hats I order were shipped on the 9th ordered on the 2nd . Still have not received them on the 19th. The hats have been to 5 FedEx depots , according to the tracker . If you want them by Christmas it's probably too late .
Bethany B.
Ordered 10 days ago and still hasn’t shipped. Horrible customer service!!! Phone number doesn’t give you a person!!! DO NOT ORDER FROM THEM!!!!!!!! First and last time!!!
Steven H.
Hat was too big. Submitted return and they will only refund 35 dollars of the original 47 dollar order. Multiple sites had same price. Pick a different one just incase you need to return the item.
Xiomara F.
My 61 year old dad stated he called New Era Cap on 11/4/2024 regarding a refund request. During this call, he was told that he was eligible for a $100 promotion. He agreed to enter the promotion and the representative asked for his checking account number and routing number. He provided the information to the representative and was given a confirmation number. This is a very suspicious call. We cannot figure out why they needed his checking account information and what are the details of this promotion? My dad tried to call back twice to ask more questions regarding the promotion and the representative abruptly hung up on him twice. I tried calling today and yesterday but was unable to get a hold of a representative on the phone. We are very weary of this call and have reported their company to the Better Business Bureau.
olmer A.
Fast shipping is a big scam they have going on, I paid 15$ for 2 to 4 day's delivery it's been 9 days i haven't get any notification from them DO NOT PAY THAT FAST BS SHIPPING THEY HAVE IT'S A SCAM
Maurice
I will never ever ever order from these people again.I wish I would have looked at the Review before I took a chance i ordered two hats october 03th still, haven't received my order and it's november 04th now You can't call they don't email you i will never do not order for them.You will not receive your items
J. S.
Great product. Order arrived about 7 days from order. Order confirmation mentioned shipping might be delayed so expeceted it to take a while
Denam R.
Bad communication ordered a hat 3 weeks ago with a promise date and payed for express delivery and still no response from various emails sent in regards to and no response. Will never buy from them again