New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back over 90 years.
New Era Cap (neweracap.com) has 366 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
366 approved reviews, newest moderated first
MM
The company say processing could take 7 business days, understandable, but the process has been 11 now. They reply with bot emails. A cookie cutter response. I’m worried I may have been ripped off. My items came. They are not a fraud. Very unprofessional, but I got my stuff. Grateful won’t order again until they clean it up.
Victor
Never ever buy directly from New Era the shipping is horrible and DO NOT pay for expedite shipping you won't get it any faster you will just pay for nothing I ordered a sweater and 2 shirt the first week of November and still has not shipped out as of 24, I've emailed them several times and all I get is the run around nothing but BS
Ricky H.
Ordering from New Era is like watching grass grow—except grass has a faster delivery time. I placed an order, and after 11 business days, they finally processed it. Yes, 11 days just to acknowledge my existence! Their policy claims it ‘MAY take 5-7 days to process,’ but apparently, 11 is the new 7. By day 9, I asked for a refund, thinking maybe they’d own up to their delay. Instead, they responded with the customer service equivalent of a shrug: ‘Sorry, it’s still processing.’ So here I am, hatless, refund-less, and wondering if I accidentally ordered from a company operating in dog years. A true exercise in frustration.
Stephen M.
Don't trust their shipping. They won't ship it on time, they won't let you cancel your order, then they'll tell you it's your fault. Never purchase anything from them again
Garrett B.
Absolutely awful. Ordered 13 days again and it has yet to be even processed before the “7-10” day delivery clock starts. I ordered a hat from Fanatics and it was process and shipped in 4 hours from ordering and I only paid standard shipping. I’m highly disappointed that they are taking this long and have no reason to why. Do not order a hat from here unless you want to wait a month or more.
I ain’t telling u my N.
I mean… Well… Shipping is longer than KSI’s forehead. (Employees maybe Jake Paul’s next opponent bc they take so long). The hats have quality of Amazon but costs more than CaseOh’s weight. IF YOU ARE POOR (like me) MAKE SURE YOU GET A FREAKING CUPON BEFORE YOUR PURCHASE!!!
Moses N.
As other folks have posted, the shipping times are terrible. I am going to give it another day or two, after that I will dispute the purchase with my bank.
Shaboozy
What a joke. Worst customers service. Worst shipping. Really just an incredible job of total mediocrity. Don't waste your time at newera.com and go somewhere that isn't completely incompetent.