New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back over 90 years.
New Era Cap (neweracap.com) has 366 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
366 approved reviews, newest moderated first
Garry
I ordered a hat on Nov 11th and to this day I have still not received my order. They say it will take 7-10 business days, but at this point it's almost a month. I contacted customer service twice, but it was an unhelpful scripted response that simply tells you to be patient. Never again will I be ordering from them.
mark
if there is zero star option, id give them that! such a crap online site. orders confirmed are just cancelled by them without reason. just gonna waste ur time & money. now id have to wait weeks for my refund!!!
Dennis B.
Love the caps, good classics since over a decade!
hank M.
Wish I could give them -10 stars. What a *@#$ show company. I ordered a single hat on Nov 11 and received it on Dec 1. WTF. New Era might know hats but they know @#$& all about fulfillment and logistics. They should consider using a 3PL partner even FBA (fulfillment by Amazon). How are these clowns still in business?
Xingjian L.
My order made on 11/9 is still unfulfilled after 21 days. Who knows how many more days to wait? Newera's customer service always quickly respond to my inquiry, but that does not make the fulfillment any faster.
Alex
I want to exchange a cap and cs still hasnt replied 6 WORKING DAYS LATER. The cap was 37 euros and the cost to return it is 20 euros. SUCH A JOKE
Johnny P.
Paid for a hat over two weeks ago & nothing! you'd think $10 shipping & handling would get something coast to coast in the 3 day's it would take me w USPS but there fkers not so much! & The Won't Respond To My Email 📨
claims D.
Garbage company. Can't confirm my delivery, won't refund or send a replacement.. never will use them again