New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back over 90 years.
New Era Cap (neweracap.com) has 366 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
366 approved reviews, newest moderated first
greg C.
Cap too small. When I asked for an exchange they wanted to know when I bought it, I guess with the order number they couldn’t figure that out. Followed their instructions and the app didn’t work so I could return and get a refund. The only customer service person is Cassidy and now they won’t answer my emails
Ed M.
Horrible service. Sent wrong items completely. Called the support that didn't want to help at all was extremely rude and couldn't connect me to a manager and hung up. After having new era caps for over 20 years - I am done. Awful service - DO NOT ORDER FROM SITE!!!!
Gordo M.
Everything went wrong I should've never order from this cheat company they wont do refund nor replace the missing product that's some way to compensate your no longer customer new era can keep the money probably needs it more than I do
Brannigan Y.
Worst customer service I have ever experienced. I purchased a hat that arrived with the logo crooked and off-center and after two weeks of messaging New Era to try and get a full refund (portal only allows for refund of item without shipping) they just stopped responding. New Era CS staff just stated that as a policy they do not refund shipping for refunds due to unsatisfaction despite this being a clear defect in the product. In the end I just returned it for a partial refund (total minus initial shipping) but am extremely disappointed that such a large company has such terrible customer service. I personally will never buy anything from New Era again.
Darrel H.
New Era hat received payment from me for 2 items. They delivered only one. And has not issued any refund for items not delivered. New Era has not responded to any emails I have sent in regards to inquiring about the fraudulent practice
FELICIA M.
First off while trying to order, i couldn't get through. Finally went to order, New Era try to charge my card like 6 times. Good think my bank was on top of it, received a confirmation but still haven't received the hat. I think any company that doesn't have a phone number I can call is suspect.
Scott Parsons S.
I placed an order that was supposedly delivered (via FedEx, their chosen shipping provider), yet no package ever arrived—and I was home all day. When I reached out to New Era customer service, I was met with nothing but deflection and blame-shifting. Rather than taking responsibility for using an unreliable carrier, they put the burden entirely on me to “sort it out” and ultimately told me to dispute the charge with my bank instead of offering a refund or replacement. That’s not customer service—that’s a refusal to stand behind your business. If New Era continues partnering with inferior delivery providers and refuses to make things right when problems arise, they’re failing the very customers who keep them in business. This is unacceptable. Until they overhaul how they handle lost shipments and start taking real responsibility, I won’t be shopping with New Era again—and I urge others to think twice.
Michael
Fraud fraud fraud. Messed up sent my order elsewhere. Shrug their shoulders refused to help disgusting people. Hope they go out of business..Corp aholes