New Era CapReviews of neweracap.com

I ordered three hats directly from New Era’s website for $120. FedEx marked the package as delivered, but it was clearly left at the wrong doorstep. I provided proof with photos to New Era Cap, but they refused to file a claim or issue a replacement/refund, even though FedEx said only New Era Cap can file claims. Customer service was unhelpful and deflected responsibility, telling me to dispute the charge with my bank instead. This was my first order after switching brands, and I’m extremely disappointed in their lack of accountability. I won’t be ordering from New Era Cap again and advise others to be cautious.

ZERO STAR REVIEW Impossible to deal with. Never received my cap, it's been a month. They didn't process my billing address as my delivery address and as a result it was sent somewhere else. I did not put in the wrong address, it was an autofill and when I noticed after the order was completed and was unable to edit the order even though it was within seconds. Also couldn't have someone on the phone fix it either. With no corrective measures in place, this order was doomed from jump. I cannot recommend this company at all. I emailed three times with no response. Like I said... ZERO STARS!!

They unclaimed their profile! This company is horrible! I cannot reach them via phone, and they will not reply to emails anymore. Their representative 'Cassidy' couldn't have been more unhelpful and even LIED to me about their company policy! Truly unbelievable. They refuse to refund me for a defective item after their own 10 day processing policy and I cannot contact a live person any more. I hate this company and regret spending thousands of dollars with them. I have been a new era supporter for decades, but will now take my business elsewhere

Lawsuit on the way. They charged my account. But saying it didn't go through. My bank says it went through. Its on my statement. All the proof I need. This place is garbage. Do not shop on this app.

Beyond furious at this point. I didn't know when I ordered hats, they were coming from China. I thought they were coming from New York. I'm in South Carolina. They were shipped to LA, then to Illinois and now supposedly in transit. I'm hella pissed because I ordered them on 5/28 and still waiting. I'll never order from here again. What a joke. Fingers crossed I get everything I ordered correctly. Update. It's 06/29/25 and still no hats have shown up. Pissed as a mofo. Another update. 07/02/25. Says my packages were delivered to my address. I ain't get nothing. These mofos took my money.

Order a birthday gift on 5/23. Was supposed to arrive June 2 according to the shipping confirmation email. Checked shipping status on 6/3, it updated to 6/6. It’s now 6/13 and no hat in sight. Sent an email to get a refund and it bounced. No way to contact, no hat. Will contact my cc company next.

Placed an order on 18/05/2025 for two shirts and two hoodies. After five business days with no update, I reached out to customer service, just looking for a dispatch timeline. Received no response until I messaged their Instagram team, who prompted a delayed reply from customer service on 26/05. I was told there was a “technical delay” but still no estimated dispatch dat, just vague wording like “in the following business days.” On 30/05, items from my order were refunded without warning or explanation. I had to follow up again to find out what was going on. Only after emailing again was it confirmed the shirts had been cancelled and the hoodies would ship soon. The remaining items were finally dispatched on 05/06 and arrived on 10/06, 17 business days after I placed the order. This contradicts their stated dispatch time of 2–3 business days and delivery time of 2–5 business days. When the package arrived, it was poorly packed. One hoodie looked like it had been removed, scrunched up, and shoved back in. Overall, the biggest issue wasn’t the delay, it was the lack of proactive, clear communication throughout the entire process. Final Thoughts: Most customers are reasonable, we understand delays happen. But basic communication goes a long way. Unfortunately, this experience has put me off ordering again.

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