New Era CapReviews of neweracap.com

New Era Caps has entered an all time low for customer service, no phone calls accepted (the voice mail message is legacy from COVID days), the chat function in the app and webpage do not work and you have to send an email that only guarantees a snarky response with no actual care or service involved. Their inventory management is also awful and the root of many service issues as they will cut an order for no stock but leave the items on the site to be ordered or bundled, then charge high shipping fees and cut a majority of the order. Imagine the desire of a consumer to talk to someone in 2025, what a novel concept. Shocked that New Era can't get it right with service or the MLB. Would love to talk to someone if they gave a damn and answered.

At first I was sent the wrong order but my order came a couple days later. I wrote a terrible review a week ago but since then customer service reached out and I received my entire order.

Ordered a fairly expensive cap and was dubious after seeing the trustpilot reviews after I had placed the order but the cap came within the expected delivery time frame and was high quality and authentic just as described. Would definitely buy from here again.

New era is the most incompetent company I've ever dealt with. Takes way too long to get you order. And the customer service is garbage. I will never spend another dime there.

Almost didn’t try to purchase a hat I really wanted from this website because of all the bad reviews. This was the cutest Formula One hat for a woman (it’s pink) I found anywhere so I took the risk. The price was fair. The shipping was fast and the hat fit perfect and more than met my expectations. No complaints & would purchase from them again.

This is ridiculous company. How can there be no phone number for customer support or anything. It's 2025. Emails on order issues do not get resolved. Hats get delivered well over the expected arrival date which is always over the 7-10 business day they always say. Now $58 down the drain all because this company has zero customer care. Funny how all the comments are about horrible customer care for years now and they havnt fixed a thing

Ordered a $50 hat a month ago, says it is still sitting in PA where the company is located.. emailed customer service several times. No response, phone number says no support due to ongoing health crisis. I’m thinking it’s still on Covid from five years ago just a bunch of BS.

I am waiting a month for a refund. My return package has been delivered to them three weeks ago yet they don’t want to refund me. Please avoid