neakasa.comReviews of neakasa.com

Macht was sie soll und super zu bedienen

Das Produkt ist hervorragend. Ich kann unseren Doodle damit wunderbar bürsten und dass die Harre direkt aufgesaugt werden ist super. Der Service bei einem Ersatzteil ist schnell, unkompliziert und sehr freundlich. Es werden kulante Lösungen im Sinne des Kunden angeboten.

Helpful customer service from Serena I purchased my Neakasa automatic litter box through Amazon UAE and unfortunately experienced technical issues after several months of use. I contacted Neakasa’s customer support team, and Serena has been very helpful and attentive. She kindly offered to send me a complimentary set of replacement sensors to help resolve the issue. I’m currently waiting to receive the parts and test whether they fix the problem. I will update my review and share more about my experience once the litter box is fully working again. Thank you, Serena, for your assistance so far!

Great customer service while helping with product support.

My litter box which I have had for over a year had started to have some technical issues which is understandable as it is a machine. I reached out to customer service and they were quick to respond and very helpful and accommodating. Overall very impressed with my experience.

Perfekt sehr zu empfehlen Meine Katzen lieben perfekte Kundendienst. Haben für alle Probleme eine Lösung. Gerne wieder.

I've been using an M1 (first version) since 2024 and the only regret is not buying it sooner. The device is durable (it works outdoor in my balcony), and still receives updates till today. Not to mention that the assists of Neakasa are extremely good. Usually global supports cannot reach our country (SEA), but Neakasa did. Cannot happy more with this choice.

I emailed them to see why my groomer tool wasn’t workin and they were very helpful. I love the de-shedder attachment also. Would definitely recommend the groomer kit idle u have a dog that sheds..