Shelly Henderson C.
Love this litterbox and my cats love it…
Love this litterbox and my cats love it too. Haven’t had any issues except that sometimes I adjust what’s in the bag and get more into it.

Neakasa, formerly known as "Neabot", was established in 2017 as a leading innovator of smart cleaning technology under Genhigh. Our mission is to simplify and elevate people's lives by providing top-of-the-line smart cleaning solutions. Our current product lines include Pet Cleaning, Floor Cleaning and Personal Care and Cleaning.
neakasa.com (neakasa.com) has 205 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Excellent

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205 approved reviews, newest moderated first
Shelly Henderson C.
Love this litterbox and my cats love it too. Haven’t had any issues except that sometimes I adjust what’s in the bag and get more into it.
Amy G.
I have seven cats and four of these literally boxes no smell only pull bags twice a week. easy set up. i have larger cats so the open mouth design helps have given as a gift to someone on the struggle bus with old time scooping they love it!!! i recommend to any one to use it
Richard
The litter box itself and the app are great. Several years now of used. My cats love it. No smell. The shipping department is absolutely horrible though. So many issues getting replacement parts and bags from them. The litter box though is top notch. Multi cats up to 3 no issues. Sometimes it forgets the cats or switches to kg. And I have to reenter the information. But 9 out 10 for the box. Will definitely buy another if this one ever fails.
Yesenia
Amazing experience with my M1 Cat liter and customer service! I backed the M1 creation and its one of the best things ive done ever. Makes my life so much easier. I have had to speak to customer service regarding the middle tray lifting and they quickly sent me a replacement. Easy Peasy
Dorthe R.
“I bought the N3 robot vacuum, but unfortunately it never worked properly. It constantly stops and says that something is blocking it, even when there are no obstacles at all. I recorded the problem and made a complaint, and to their credit I was sent a replacement without any issues — good customer service in that regard. Unfortunately, the new one had exactly the same problem. It maybe drives one meter before stopping again and reporting an error. Because of this, I do not use it at all, which is really disappointing when you have spent so much money on a product that does not work as promised. Sadly, I cannot recommend this brand of robot vacuum cleaner.”
Response from neakasa.comJul 1, 2026
Dear Dorthe, We sincerely apologize for the inconvenience and the disappointment caused by your experience with the N3 robot vacuum, and we are truly sorry that the replacement unit did not resolve the issue. To better assist you and further investigate this matter, we kindly ask you to provide a short video of the issue, along with your order number and device SN number, to our after-sales team at [email protected]. This will allow us to perform a more detailed technical check and offer a more suitable solution. Thank you for your patience and understanding. We truly regret the inconvenience caused and appreciate your cooperation. Best regards, Neakasa Center
Leni R.
I have 2 rescued cats, one is 9 pounds and the other is 14 pounds. They’ve been using a regular litter box since they were kittens, so I was worried that it would take them a long time to get used to this robot box. But they started using it right away! I chose Neakasa because it is open on top and I think that made all the difference. I’ve read the other reviews and it sounds like some people are just lucky to get a box that works and some (too many) are unlucky and get lemons. I’ve had mine for 7 months and have had no problems whatsoever. With my two cats, I empty the tray once a week. It’s great! This has been a game changer for me. The only thing I wish is that it wouldn’t stay upside down when the tray is full. That becomes a dire situation if I’m not home. I wish it just stayed open and just won’t self clean when its full. That’s my only complaint. Other than that, I would recommend this - and hope you get a good one!
Rebeca S.
I have 6 cats total.2 mainecoons 1 chonky boi, 2 torties and a lovely ragdoll. I have 4 of the whisker litter robots and while they are nice for the cats, the mainecoons... they dont fit all the way. I got this one based off the open top. In all honesty I'd rather switch to all of them being this litter box.i do wish it was wider/bigger since my male mainecoon keeps on growing. I do enjoy the ease of the dirty litter removal and that it keeps at me when it's full. I havent had any issues with any sensors giving it false "full" notifications. Unlike the litter robots.
Tudy
Excellent product for our 3 feline household. Our very timid 15 yr.old was slow to adapt but now loves it as it's fresh & clean for him - everytime:)