National Geographic MagazineReviews of nationalgeographic.com

We signed up for the Rocks & Gems collection in January. We had a phonecall to say that we had to catch up as the issues in the shops were at 22. They wanted 3 payments of £56 BEFORE they would send anything out. We cancelled DD's and told them we'd sign up again from issue 1, apparently their systems can't handle being told where a subscription can start from?!!?!? So we did that, 2 payments of almost £30 have been taken in the space of 2 weeks, that was in February, it's now mid-March and we haven't received a single issue. We've called and been told they must be lost and we've re-ordered them for you, we're told to expect one big delivery of several issues...nothing. This was subscribed to for our son who is very, very disappointed to wait for the postman everyday and get nothing. We use a subscription service from a few companies, some of them small independent companies and we've never had issues like this. Do not use this company if you want consistent service and any kind of product for the money they are so quick to take.

Dreadful experience. I paid for a 12 month print and digital subscription on 10 Feb, and nearly a month later I have still not been able to access the digital magazine. They don’t respond to my emails, and the phone support is just rude - and all they say is send an email! How can such a great publication come with such a rubbish subscription process?! I checked the box saying to let National Geographic know about this review, in the hope that someone from there will actually do something useful (please!)

The app used to be interactive and informative now its just bland. Such a shame

National Geo is such an iconic brand name it is a shame that they can't have an iconic app (for NG international and traveller). Both are quite dreadful. As other reviewers have said on here...'why can't i delete my read editions' I also simply can't read my copies now as I can't delete them off my iPad. Essential basic stuff! National Geo Traveller is the same, I can't restore purchases, app bugs that causes refresh screen to continually come on. After having subscribed to both accounts for six years I am fed up with the reliability user ability of the apps and seeing as I am about to lose six years worth of digital investments in what was an original good product I vow to abstain from Nat Geo all together......totally disappointed!

My son was gifted a subscription to Nat Geo Kids magazine via the USA, and since June 2018 has only received 1 issue. Despite numerous emails to customer service, and clarification of our address numerous times, no further issues have arrived. My son is devastated as he absolutely loves animals and nature and all that National Geographic offers. I feel he has been let down, not to mention the financial cost for his uncle. Very disappointing all round

1. Price is misleading, must take time to read small writing. 2. Lady that received my call at the National Geographic call center was far from nice, this fact mostly motivated me to cancel my order. Shame!

After spending months, like others here, unable to access digital editions I've paid for, there's a new app (for the iPad anyway), which does let me access them. Horray? No. The app is dreadful; basically it shows you a screenshot of the paper version. There seems no way of removing downloads, or even knowing which editions you have downloaded. Don't subscribe unless they improve it! I wish I hadn't.

I have been a subscriber for 9 years however when my renewal came up last year I have had nothing but problems in contrast to all the years before. They took two payments and when I contacted them about it their excuse was that they were switching companies that they use for the service. It took weeks for anyone to reply to emails and they were never useful or contained an apology or adequate explanation. Finally after about 5 months of chasing this they refunded one payment and sent a cheque for the other cancelling my subscription which was not what I had asked for however after all of these troubles I can not face trying to resubscribe and potentially having the same problems. The online account also does not work and every time I wanted to use it I had to re-register it. It is a shame because the magazine is good and I will miss the articles but their customer service has let them down for such a big, well known company.