National Geographic MagazineReviews of nationalgeographic.com

Awful! Payed for my monthly subscription to their Precious Rocks Gems and minerals magazine and received nothing, the contact number dose not work and now they are blocking e-mails.

Rang customer service 3 weeks ago as the second set of labels was missing from one of the issues. Promised they would post them out. Nothing............................ Looks like their about to fold anyway as the customer service number 0345 155 6396 is shut, and when you ring Data Base Factory (UK Company distributing the magazine you cant get through. National Geographic hang your head in shame

I have subscribed to national geographic for over 4 years and loved them. However, in the last year they have gone completely down hill. Here are a list of the issues I've had with them 1. Never received a magazine for September or October. 2. Was told sorry, we'll extend subscription. But we can't replace as we're completely out of stock. 3. Magically found stock for September and sent that to me. 4. Told me had none of October in stock to send me but said I could buy back issues from them. So clearly a lie about stock 5. Another missing month, another extended subscription 6. Now again no issue tell them, they say oh you're subscription was suspended. (Never once told me this) 7. Say they re-instated it, but told I won't receive April of May's issue (why it will take 2 months to re-instate is beyond comprehension)

How do you justify automatically renewing my annual subscription for the digital version, only for me to find all previous and new content is now essentially an unreadable PDF? After over 25 years a subscriber, I’m truly shocked and sad that such a good digital magazine has been reduced to this. I would strongly advise against anyone considering a subscription to the digital iPad version. If this is part of some bigger improvement, NG have a lot to answer for in terms of adequately communicating changes to subscribers. Abysmal.

Absolutely terrible. I thought last year was a one-off but I have problems yet again after paying for a 12 month magazine subscription. I paid, the money is taken, yet no confirmation email as promised, impossible to get in touch properly with staff, and when do eventually respond they are very slow. And of course no actual magazine arrives. Can't believe such a large organisation can be so inefficient in 2019. Sort it out.

Difficulties with getting our magazines at our foreign address led to our becoming acquainted with Jodie. She has done a smashing job of seeing that things were set right. Cannot say enough about the wonderful, caring, attentive service we've been given as the details were ironed out. Good work National Geographic!!!

I paid for an annual subscription of national geographic kids and I have never received a copy! I sent email and I got just a General and useless answers. I asked for my money back and nobody replayed. That's just a fraud.

Below a 1 Star Rating! It has been a year since my 'supposed' subscription and I received ONE initial magazine and another ONE from customer services. I have emailed everyone from the CEO to VP, I then got false promises and resolutions EVERY TIME. I am still waiting to receive my subscription. On principle - I will not back down on this.