National Geographic MagazineReviews of nationalgeographic.com

Trying to ensure that the next subscription followed on from first one in error I renewed too early consequently losing 1 if not 2 months on the renewal date. Cannot get a response from their customer service to adjust this error . Although their answer phone says they will ring you -it doesn’t happen and when I did get a reply from yet another email attempt from me it was totally unhelpful and as if they just didn’t care or understand this simple issue and had made no reference to their records . We cannot blame the COVID effect on this particularly looking at the other reviews about poor indifferent customer service .I have 5 grandsons and 2 subscriptions. They enjoy the junior Nat geographic magazine but honestly I can not recommend that anyone deals with this organisation. It’s about time their managing director Peter Johnson looked at how his organisation is really working .

Took an extraordinary long time to get first mag of an annual subscription. Mag content and quality is not as good as I recall from era of my parents subscription. They recently auto renewed sending me a reminder that this was forthcoming unless I elected to opt out ... but that reminder arrived several weeks after the renewal debit. I'd immediately asked for cancellation and pro-rata refund after debit went through and before 'reminder' letter arrived. The BS that has come back from them a few times on the back of that is unreal. Never again! Mag certainly no longer is what it once was and the service there is 3rd rate at best.

Shockingly poor. I purchased a one-off subscription as a gift a year ago. Creature Media have just taken money from my account without permission. Nobody responds to my email and I have received no communication from them whatsoever!

Shocking customer service. I took out a subscription mid March and payment was taken right away. I saw that I might have to wait 12 weeks before receiving a magazine but here we are in July and still waiting. After various emails back and forwards to customer services I've been told I'll get my first copy in September! Don't waste your money, completely incompetent even fraudulent given they will have had my money for six months by September. Very disappointing.

One of the few quality companies around. Great TV, website and magazine. A timeless classic

I clicked the Digital Subscription box for $12, and they charged me 3 times. They took $36 out of my account. It turns out their customer service is overseas, not in the US, so you know once they get your bank account information say good-bye to your money. Oh, and any company using overseas Customer Service or IT is taking money away from Americans and our economy, and they should be boycotted.

I subscribed and cannot even access my subscription. Contacted the email address and was directed to FAQs in an automated reply. Not a good start. Customer Service seems abysmal.

Just renewed my subscription and they charged me 4 times for one subscription. At first they tired to tell me I ordered twice and for 2 years which was not the case. I pointed out to her that if that were the case the amount was not correct for a 2 year subscription which she agreed to and then went on to tell me there was a computer glitch. I’m assuming that’s their standard response when they don’t know what is going on.