National Geographic MagazineReviews of nationalgeographic.com

Oh how I wish I have read all the reviews here before I even started considering National geographic subscription.... Long story short. I ordered a subscription as a present for my niece on 2nd May, until today 2n October, she hasn't received a single issue, 5 months later. Support are answering my emails, they sound like polite people but it is not very useful and helpful information they are providing, no tracking number, no additional info. I will definitely not continue with the subscription even if my niece start getting issues, which I highly doubt as of today.

Very poor auto renewal system. They tell you 13 months before it will automatically renew without giving any dates. Then they automatically take your payment without notice. This is completely contradictory to the legal guidance set out by the government for fair contract renewals. I would really encourage NG to change this practice as I believe it to be very unfair. This is clearly the view of everyone else on this review site. Surely this is impacting on any chance of returning customers?

Nothing but trouble. There are multiple websites offering seemingly the same thing for different prices. After subscribing, I still don't have access to the digital magazines.

OPGELET: BEDRIJF ONBETROUWBAAR. Op 14 juli had ik een verzamelband over Egypte teruggestuurd(op eigen kosten) omdat ik het verkeerde land had gekozen. Onmiddellijk nadat ik dat gezien had had ik een contactformulier ingevuld om mijn bestelling te annuleren. Daar is nooit op gereageerd. Een week nadat ik de band had teruggestuurd bel ik omdat ik niet terugbetaald was. Daarop antwoordt men mij dat het één of twee weken kan duren(gewoon om een terugbetaling te doen!). Na twee weken bel ik terug omdat ik nog steeds niet terugbetaald was en dan zegt men mij dat het 4 tot 6 weken kan duren. Na 6 weken bel ik terug en vertelt men mij dat het de dag zelf zal terugbetaald worden. Vandaag bel ik terug en vertelt men mij na aandringen(eerst vraagt men mij een bewijs dat ik de band heb teruggestuurd)dat er een foutje gebeurd is bij hun, maar dat ik BINNEN 4 tot 6 WEKEN zal terugbetaald worden. Dit is pure oplichting. Vandaar mijn raad: koop niet bij National Geographic als je geen problemen wil hebben.

Disgusting service. I subscribed to nation geographic history a few years back. After the second year I tried to cancel. There is no U.K. contact details for them, so it was done through email. Clearly that didn’t work as at time of renewal, they took a direct debit for a year’s subscription. Again, through email, I cancelled. Again this year they have just taken a years subscription from me. I’ve tried calling the U.K. number for nation Geographic, was told by a very rude man that they don’t deal with the History, and that he can’t do anything. Explained that there is no U.K. number to try, and that they don’t respond to email. I have proof of email sent November last year trying to cancel, and from the year before. The below reply for national geographic is exactly what I mean. They’ve read this review, seen I’ve emailed national geographic history, and advised that to get help… I email national geographic history. Save yourself time and money, and avoid

I have a National Geographic Traveller magazine gift subscription set up for a friend each year which has been in place since 2018. In June of this year, the managements of the payments have changed as it was previously managed by a third party subscription company. My direct debit payment was taken in October 2021 for the year (10 issues). Then National Geographic took the same payment again in June! Rang them several times and they keep telling me that there is no record of my payment (despite sending them a screen shot of the payment from my bank!). I had to call my bank to get the money back they have taken and they have now stopped the subscription THAT I HAVE AREADY PAID FOR advising me that if I want the subscription reinstated that I have to pay the annual fee again! I have sent emails again this week with the emails from the subscription company and details of the payment and now they are ignoring me! Appalling customer service, tried to take extra payments and now my friend is not receiving the subscription I have paid for! Someone needs to address this ASAP.

Zero stars for customer service! Utter waste of time! I signed up for the online National Geographic subs and set up payment by DD from my UK bank. Later, wanting to change my email on the account I was unable to get past the second/security login to use 'manage my account' although correct details were given - it also had a login by address tab, with only US states so presumably thought I was a US customer. I explained all this to the US customer services but they were unable to help as I'm a UK customer... So I emailed the UK customer service (ngmintl etc) assuming a real person would pick it up and described the issue, but received a reply which didn't address the problem, from "Johnliendon" who I now realise is a robot. A hopeless back-and-forth ensued until I'd got 3 of these identical replies and nothing solved - I changed the email subject to "Escalate this" to try and get someone interested but received a 4th identical reply. Not wishing to waste further time and being unable to manage my account (e.g. cancel!) through the website I've cancelled the DD and informed the CS email bot-person. After reading reviews below of NatGeo taking unauthorised payments on cancelled accounts I've spoken to my bank who say the DD should not be reactivated - we shall see. Yes it's a shame as the content is interesting. But I don't have time for this BS.

I've had a highly time consuming time just to arrange delivery of Nat Geo magazines for my brother's 50th birthday. Half the phone numbers are not in operation, and the one that is goes through to the Phillipines from the UK! Somebody tried to do the phoning for me and spent half an hour on the phone getting nowhere, unable to complete the above. I also phoned and was put through to above and couldn't understand what she was saying and vice versa. I've telephoned other dept's to no avail going round and found in flipping circles! Doing everything online is extremely difficult for me being disabled, but Nat Geo are not disability friendly and are in fact breaking the law of the Equality Act 2010, as they do not have any 'reasonable adjustments' in place for disabled customers. I am shocked that such a company is operating like this.