National Geographic MagazineReviews of nationalgeographic.com

Absolutely appalling. I ordered a back copy of a magazine and they sent the wrong one. I asked for a refund and was told the refund would be processed within 48 hours. A month later, I’m still waiting for the refund. Hopelessly incompetent and awful business practice.

I have been a fan of National Geographic magazine for many years....a present for my Dad and Husband. My Mum bought my husband a one year subscription this year and we have received 2 magazines so far. My husband read the journal for the written content. I observed the content from a photographic view point. The written content remains extremely interesting where as the new poor quality paper has completely ruined the quality from a photographic perspective. Very disappointing and will not be buying again.

Webinar van National Geographic besteld. 1 aflevering gekregen en toen niets meer. 2 emails gestuurd en 1 x gebeld. Callcenter medewerker kon niets voor mij doen, zag de gegevens niet etc. Email werd beantwoord met verkeerde informatie. Chaos!

I would give 0 stars if I could. I brought a subscription for Nat Geo History for my father. Firstly, their was an introductory offer but they charged me full price. Customer service was unable to help and even getting a response was difficult. The magazines then took months to arrive. I am now having difficulty cancelling and, despite living in UK, have been told I need to ring a US phone number to cancel. It is even more ridiculous that National Geographic and National Geographic History appear to have complete separate customer service teams. Why? Completely useless and I will never buy again. Do not go anywhere near especially if you live outside US.

I just cancelled my NatGeo-Kids subscription after many months of contact with a completely useless customer support. I never received a single issue of this subscription. Most of the time I got generic copy/paste reply with the same answers I had heard many times before, despite providing the whole conversation i every email and, of course, keeping the support ref-id. Because of this I will not renew my regular NatGeo either.

I booked a trip to South Africa with National Geographic... what I thought was a reputable company. A couple weeks before I was supposed to go, they canceled the tour. They have not refunded any portion of my money. They said the airfare was non-refundable and that I couldn't even have a flight credit. But they are the ones that canceled the trip. However Delta told me that a refund check was sent to the agency. Then they said they would refund the other portion of the trip expense, but it may take 6 months. It is completely unacceptable. The entire 100% of the trip should be refunded and should have been refunded the day they canceled the trip. The business is not responsive to this. I filed a complaint with the BBB and they did not respond. I sent a 30 day demand letter in preparation of filing in court against them. So far no resolution. I expect a 100% refund AND I share this story to strongly advise against anyone ever booking a national geographic trip of any kind. I will be posting this review online in every spot I can find.

Be careful about getting a NG membership and magazine. They will harass you forever. I tried to cancel my father's membership when his Alzheimers progressed to a point where he could no longer read. Every other subscription promptly cancelled and refunded. Not NG, I had to let the whole subscription run out. And meanwhile they sent demand after demand for renewal. I politely asked at least a dozen times over 4 years for them to leave us alone. Now my Dad is DEAD and they are still sending renewal notices. They are heartless monsters.

DO NOT ever take out a National Geographic Kids subscription. Once you do you can’t ever cancel it. I bought a gift subscription for a relative 2 years ago. I tried to cancel the renewal last year but they did not reply to emails and the given phone number is never answered. I even filled out the ‘cancel subscription form’. I blocked the payment with my bank but Nat Geo kids got round it somehow & still charged my credit card. The bank took the case further. Unbelievably the same thing has happened this year despite the continuing block by my bank of any further deductions. Yet again, no email response from Nat Geo kids, the phone number rings to times then cuts off. We even phoned the American head office who owns them, they promised to investigate & reply within 2 days. Still no response. I am now taking this further legally.