National Geographic MagazineReviews of nationalgeographic.com

Quick service for my question to update my (email)address.

A duplicated subscription to NGM for 2025 due to my erroneously repeated order of payment has been solved quickly to my entire satisfaction. Excellent for the efficient customer services of NGM.

Excellent response to my query. Couldn't have been simpler

It's impossible to get through to anyone to support a subscription. When you get through they tell you you're not in the USA so you try again and get nowhere. I've reset my password repeatedly to try and get into my details, emailed US and UK service accounts but had no replies. I've cancelled the DD in the hope the whole thing just goes away.

Review for customer service. Clear communication, resolved the issue in timely manner. No problems experienced. Helpful member of staff.

This review is for the customer service. I am very satisfied. Initial response was delayed but subsequent ones solved the issue I had. It was really smooth. In my case, due to issues in address input I did not receive the issue and on top of that I am moving to a different country. The NG team agreed to ship my subscription to my new address.

There are a few issues I have: first of all when I joined in 1996 I joined the NGS, now I find I have to accept the Disney ULA which applies to all potential interactions with Disney and their subsidiaries, I find this entanglement disturbing. On that note I moved and had to get my address changed, online change would be easiest. But getting through the system didn't work for me, until I contacted the helpdesk. The helpdesk did fix the address change, but it will take two months for the change to become effective, which is in line with the statement on the paperwrapper, so no complaint there. In conclusion got my issue fixed? It looks like it did, but I will find out. The whole Disney entanglement thing: will never get fixed. Consumer rights in the States for non-US citizens are non-existent, and I would have to take it to the ECJ. I will leave that for Max Krems as he has the relevant experience to do so. Also given the current political climate in the US translates to non-US consumers being up ****creek. I just suppose I have to accept my role as easy moneybag.

I've been getting the subscription for years, I love NatGeo! It's my weekend treat to sit and read through the articles, the incredible photography and just how much work conservationists, activists, indigenous people etc. are doing to preserve this planet and change the world. I've found customer service helpful in the past and had to change my address with them recently which was nice and easy.